Printer Resets Or Turns Off Frequently; Printing Takes Too Long - Xerox WorkCentre 7970 User Manual

Troubleshooting

Printer Resets or Turns Off Frequently

Probable Causes
The power cord is not correctly plugged into
the outlet.
The printer is plugged into an uninterruptible
power supply (UPS), extension cord, or power
strip.
A network configuration problem exists.
A system error occurred.

Printing Takes Too Long

Probable Causes
The printer is set to print on a paper type that
requires slower printing.
The printer is in Energy Saver mode.
The way the printer was installed on the
network could be an issue.
The job is complex.
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214 Xerox WorkCentre
User Guide
Solutions
Turn off the printer, confirm that the power cord is correctly plugged
into the printer and the outlet, then turn on the printer. For details,
see Turning the Printer On and Off
Only use an extension cord designed to handle the electrical current
capacity of the printer.
Unplug the network cable. If the problem is resolved, contact your
network administrator to reconfigure your network installation.
Contact your Xerox representative with the error code and message.
Check the control panel fault history. For details, see
and Alert Messages on the Control Panel
Solutions
Certain paper types, like heavyweight paper and transparencies,
take more time to print. Ensure that the print driver and control
panel are set to the proper paper type.
Wait. It takes time for printing to start when the printer is coming
out of Energy Saver mode.
• Determine if a print spooler or a computer sharing the printer is
buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds.
• To test the speed of the printer, print multiple copies of an
information page, such as a demo page. If the page prints at the
rated speed of the printer, you could have a network or printer
installation issue. For additional help, contact the system
administrator.
Wait. No action needed.
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7970 Multifunction Printer
on page39.
Viewing Fault
on page 277.