Page 1: Multifunction Printer
Xerox WorkCentre 7970 ® ® Multifunction Printer Imprimante multifonction User Guide Guide d'utilisation Svenska Italiano Guida per l’utente Användarhandbok Čeština Uživatelská příručka Dansk Deutsch Benutzerhandbuch Betjeningsvejledning Polski Przewodnik użytkownika Suomi Español Käyttöopas Magyar Felhasználói útmutató Guía del usuario Português Norsk Brukerhåndbok...
Page 2 © 2014 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on.
Page 3: Table Of Contents
CentreWare Internet Services .......................... 33 Finding the IP Address of the Printer ......................34 Automatic Data Collection ..........................34 Billing and Usage Information ........................34 More Information ................................. 35 Welcome Center ..............................36 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 4 Loading Paper in Tray 6 (High-Capacity Feeder) ..................62 Configuring Tray 6 in the High-Capacity Feeder ..................63 Printing on Special Paper ............................65 Envelopes ................................. 65 Labels ..................................68 Glossy Cardstock ..............................72 Transparencies ............................... 73 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 5 Printing from CentreWare Internet Services .................... 103 Copying Basic Copying ................................106 Document Glass..............................106 Duplex Automatic Document Feeder ......................107 Selecting Copy Settings ............................108 Basic Settings ............................... 109 Image-Quality Settings ............................ 112 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 6 Sending an Internet Fax ............................166 Selecting Internet Fax Options ........................168 Sending a LAN Fax ..............................172 Using the Address Book ............................173 Adding an Individual Entry to the Device Address Book ..............173 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 7 Document Prints from Wrong Tray ......................216 Printer is Making Unusual Noises........................216 Automatic 2-Sided Printing Problems ......................216 Date and Time Are Incorrect .......................... 217 Scanner Errors ............................... 218 Jams ....................................219 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 8 Print Speed ................................291 Environmental, Health, and Safety Contact Information ................292 Regulatory Information Basic Regulations ................................ 294 United States FCC Regulations ........................294 Canada ..................................294 Certifications in Europe ............................ 295 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 9 European Union ................................314 Domestic/Household Environment ......................314 Professional/Business Environment ......................314 Collection and Disposal of Equipment and Batteries ................315 Battery Symbol ..............................315 Battery Removal ..............................315 Other Countries................................316 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 11: Safety
• Environmental, Health, and Safety Contact Information ................21 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. ®...
Page 12: Warning Symbols
To avoid personal injury, use caution. To avoid property damage, use caution. WARNING: Hot surface on or in the printer. Use caution to avoid personal injury. WARNING: Moving parts. To avoid personal injury, use caution. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 13: Notices And Safety
® The safety and environment testing and performance of this product have been verified using Xerox materials only. WARNING: Unauthorized alterations, which can include the addition of new functions or connection of external devices, can affect the product certification.
Page 14 The printer causes a circuit breaker, fuse, or other safety device to activate. If any of these conditions occur, do the following: Turn off the printer immediately. Disconnect the power cord from the electrical outlet. Call an authorized service representative. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 15: Electrical Safety
® The safety and environment testing and performance of this product have been verified using Xerox materials only. WARNING: Unauthorized alterations, which can include the addition of new functions or connection of external devices, can affect the product certification.
Page 16: Power Cord Safety Information
Safety Power Cord Safety Information Carefully read the following instructions before operating your printer. For details, contact your Xerox representative. WARNINGS: • The electrical supply for the device must meet the requirements stated on the data plate on the rear of the device. If you are not sure that your electrical supply meets the requirements, consult your local electricity provider or a licensed electrician.
Page 17: Operational Safety
Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove the protective covers. • Ensure that the rear right cover is attached. Open this cover when connecting an interface cable. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 18: Consumables Information
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Page 19: Maintenance Safety
Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Always exercise care when moving or relocating your printer. Contact your Xerox representative to arrange the relocation of your printer. •...
Page 20: Printer Symbols
Do not expose the drum cartridge to light for more than 10 minutes. Do not touch the drum cartridge. Hot surface. Wait the indicated time before handling. WARNING: Moving parts. To avoid personal injury, use caution. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 21: Environmental, Health, And Safety Contact Information
Safety Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) Europe: +44 1707 353 434 For product safety information in the United States and Canada, go to www.xerox.com/environment.
Page 23: Features
Features This chapter includes: • Parts of the Printer ................................24 • Information Pages ................................30 • Administration Features ..............................31 • More Information ................................35 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 24: Parts Of The Printer
4. USB Port 5. Document Cover 6. Document Glass 7. Control Panel 8. Center Output Tray 9. Center Bottom Tray 10. Secondary Power Switch 11. Front Door 12. Trays 1–4 13. Locking Casters ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 25: Left Rear View
1. Second Bias Transfer Roller 2. Fuser Assembly 3. Drum Cartridge Release Lever 4. Toner Cartridges 5. Main Power Switch 6. Transfer Belt Cleaner 7. Waste Container 8. Drum Cartridges 9. Drum Cartridge Cover ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 26: Document Feeder
Provides access to information pages. • Prompts you to load paper, replace supplies, and clear jams. • Displays errors and warnings. • Connects to a USB Flash drive for scan and print access. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 27 This button deletes numeric values or the last digit entered using the alphanumeric keys. Dial Pause Button This button inserts a pause in a telephone number when it transmits a fax. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 28: Business Ready Finisher With Optional Booklet Maker
7. Booklet Staple Unit 4. Right Middle Tray 8. Booklet Maker Unit Business Ready Finisher with Optional C/Z Folder 1. Folder Front Cover 2. Folder Bin Release Button 3. Folder Bin ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 29: Wireless Network Adapter
WEP, WPA, WPA2, and 802.1X standard port-based network access control. ® The wireless network adapter allows multiple users on a wireless LAN to print to and scan from Xerox printers. The wireless network adapter also supports printers that include network scan and fax features.
Page 30: Information
Information pages can also be printed from CentreWare Internet Services. Printing the Configuration Report At the printer control panel, press the Machine Status button. On the Machine Information tab, touch Information Pages>Configuration Report>Print. Touch Close after the report prints. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 31: Administration Features
Automatic Data Collection ............................34 • Billing and Usage Information ........................... 34 For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. Accessing the Printer The system administrator can set access rights on the printer to ensure that unauthorized users cannot access the printer.
Page 32 The administrator can also generate reports listing usage data for individual users and groups. For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. Logging In Logging in is the process by which you identify yourself to the printer for authentication.
Page 33: Centreware Internet Services
For details, see the Help in CentreWare Internet Services or the System Administrator Guide. Accessing CentreWare Internet Services At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 34: Finding The Ip Address Of The Printer
Touch Close after the report prints. Automatic Data Collection This printer automatically collects data and transmits it to a secure offsite location. Xerox or a designated servicer uses this data to support and service the printer, or for billing, supplies replenishment, or product improvement.
Page 35: More Information
You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/WC7970docs Recommended Media List United States www.xerox.com/printer-supplies/recommended-paper/e European Union www.xerox.com/europaper Technical support information for your printer;...
Page 36: Welcome Center
The name and location of your company. Locating the Serial Number To contact Xerox for assistance, you need the printer serial number. The serial number is behind door A, toward the rear of the printer on a metal plate. To view the serial number at the printer control panel, press the Machine Status button, then touch the Machine Information tab.
Page 37: Installation And Setup
Installation and Setup Overview ..........................38 • Modifying General Settings ............................42 • Installing the Software ..............................44 See also: Installation Guide packaged with your printer. System Administrator Guide at www.xerox.com/office/WC7970docs. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 38: Installation And Setup Overview
Routers, network hubs, network switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately. Xerox recommends an Ethernet connection because it is typically faster than a USB connection, and it provides access to CentreWare Internet Services.
Page 39: Connecting To A Telephone Line
Do not plug or unplug the power cord while the power switch is in the On position. To turn on the printer: Open the front door. Turn on the main power switch. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 40 When the optional Business Ready finisher is installed, the secondary power switch is behind a clear plastic door. Open the front door. Turn off the main power switch. Close the front door. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 41: Preventing Printer Malfunction
USB port, the port is still active. For details on enabling or disabling USB ports, see the System Administrator Guide at www.xerox.com/office/WC7970docs. If your printer model has a cover for the USB port on the control panel, you can install or remove the cover.
Page 42: Modifying General Settings
Under From Energy Saver Mode to Sleep Mode, to set the time in minutes, touch the arrow buttons. Energy Saver Mode uses more energy, but wakes faster than Sleep Mode. Touch Save. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 43: Setting The Date And Time At The Control Panel
The date and time are set automatically through Network Time Protocol (NTP). To modify these settings, go to the Properties tab in CentreWare Internet Services and change the Date and Time Setup to Manual (NTP Disabled). Touch Save. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 44: Installing The Software
Installing Drivers and Utilities for Windows ® ® To access all the features of your printer, install the Xerox print driver and the Xerox scan driver. To install the print and scan driver software: Insert the Software and Documentation disc into the appropriate drive on your computer. The installer starts automatically.
Page 45: Installing Print Drivers And Utilities For Macintosh Os X Versions 10.7 And Later
Installing Print Drivers and Utilities for Macintosh OS X Versions 10.7 and Later ® ® To access all the features of your printer, install the Xerox print driver and the Xerox scan driver. To install the print and scan driver software: Insert the Software and Documentation disc into the appropriate drive on your computer.
Page 46: Installing Print Drivers And Utilities For Unix And Linux Printing
All operating systems include the Office Standard print driver, which can print to a wide range of Xerox devices that share common features. You can use a Linux-based print driver to print to a specific model.
Page 47 Print Driver Package Before you begin: ® Ensure that you have root or superuser privileges to install Xerox Printer Manager. Note: When installing drivers for a network printer, if you do not see your printer in the list, click the IP Address or DNS Name button.
Page 48: Other Drivers
Installation and Setup Other Drivers The following drivers are available for download at www.xerox.com/office/WC7970drivers. ® • The Xerox Global Print Driver works with any printer on your network, including those printers made by other manufacturers. It configures itself for your individual printer upon installation.
Page 49: Paper And Media
Paper and Media This chapter includes: • Supported Paper ................................50 • Loading Paper ................................... 55 • Printing on Special Paper .............................. 65 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 50: Supported Paper
Your printer is designed to use various paper and other media types. To ensure the best print quality and to avoid jams, follow the guidelines in this section. For best results, use Xerox paper and media recommended for your printer. Recommended Media A list of paper and media recommended for your printer is available at: •...
Page 51: Paper That Can Damage Your Printer
Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does ® not cover damage caused by using unsupported paper or special media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Page 52: Supported Paper Types And Weights
Tray 2 of the 1-Tray Module Tabloid (11 x 17 in.) JIS B5 (182 x 257 mm) 12 x 18 in. JIS B4 (257 x 364 mm) SRA3 (320 x 450 mm) ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 53: Supported Paper Sizes And Weights For Automatic 2-Sided Printing
Legal (8.5 x 14 in.) JIS B4 (257 x 364 mm) Tabloid (11 x 17 in.) SRA3 (320 x 450 mm) Tabloid Extra (12 x 18 in.) 12 x 19 in. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 54: Supported Paper Sizes For The Envelope Tray
Tray 5 Minimum: 89 x 98 mm (3.5 x 3.9 in.) Maximum: 320 x 483 mm (12.6 x 19 in.) Envelope Tray Width: 148–241 mm (5.8–9.5 in.) Length: 98–162 mm (3.9–6.4 in.) ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 55: Loading Paper
Remove any paper that is a different size or type. Move the length and width guides out: Pinch the guide lever on each guide. Slide the guides outward until they stop. Release the levers. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 56 − Load labels face up with the top edge to the right. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 57 59. • If this feature does not appear, log in as a system administrator. For details, see Logging In as the System Administrator at the Control Panel on page 33. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 58: Setting The Guide Locks In The 500-Sheet Adjustable Trays
Pry up the retainer with your fingertip, pulling the lower edge toward you. To engage the fine-adjustment block, pinch the levers and slide the guide lock to the left as shown. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 59: Changing Paper Size, Type, And Color
Scroll through the list as needed, and touch the desired paper setting. Touch Save. Note: To access the Paper Management menu, you can be required to log in as the system administrator. For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. ® ® Xerox WorkCentre...
Page 60: Loading Paper In Trays 3 And 4 Of The Tandem Tray Module
Adjust the guides so that they touch the edges of the stack. Close the tray. Verify the size, type, and color of the paper. Change the selection for any incorrect setting. On the printer touch screen, touch Confirm. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 61: Loading Paper In Tray 5 (Bypass Tray)
Center the paper, then slide the guides until they are just touching the edges of the stack. Verify the size, type, and color of the paper. Change the selection for any incorrect setting. On the printer touch screen, touch Confirm. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 62: Loading Paper In Tray 6 (High-Capacity Feeder)
Place the print side (page 1) face up. − Place pre-punched paper with the holes toward the right side of the tray. − Place letterhead or the top of the page toward the front of the tray. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 63: Configuring Tray 6 In The High-Capacity Feeder
Install the screw to secure the spacer plate. Repeat steps 1–5 for the spacer plate at the front of Tray 6. Locate the pin at the top of the side gate. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 64 Paper and Media Lift the pin and guide it to the desired paper size in the slot on top of the side gate. Release the pin to lock it into place. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 65: Printing On Special Paper
To order paper, transparencies, or other media, contact your local reseller or go to www.xerox.com/office/WC7970supplies. See also: www.xerox.com/paperRecommended Media List (United States) www.xerox.com/europaperRecommended Media List (Europe) Envelopes Envelopes can be printed only from tray 5, or from tray 1 if the optional envelope tray is installed.
Page 66 Center the stack, then slide the guides until they lightly touch the edges of the stack. Verify the size, type, and color of the envelope. Change the selection for any incorrect setting. Select the size before the type. On the printer touch screen, touch Confirm. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 67: Loading The Envelope Tray
Adjust the paper guides so they rest lightly against the edges of the envelopes. Close the tray. Set the paper size, type, and color at the control panel. For details, see Changing Paper Size, Type, and Color on page 59. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 68: Labels
Before loading labels, remove all other paper from the tray. CAUTION: Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet. It could damage the printer. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 69 For short-edge feed, load labels face up with the top edge facing to the right. Close the tray. Set the paper size, type, and color at the control panel. For details, see Changing Paper Size, Type, and Color on page 59. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 70 Open tray 5 and pull out the extension tray for larger sizes. If already opened, remove any paper that is a different size or type. Move the width guides to the edges of the tray. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 71 • To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use Adjust the width guides until they touch the edges of the paper. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 72: Glossy Cardstock
Load the paper with the glossy side or print side down. Verify the size, type, and color of the paper. Change the selection for any incorrect setting. On the printer touch screen, touch Confirm. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 73: Transparencies
Paper and Media Transparencies ® Transparencies can be printed from trays 1–5. For best results, use only recommended Xerox transparencies. CAUTION: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada.
Page 75: Printing
Selecting Printing Options ............................77 • Managing Jobs .................................. 83 • Printing Features ................................86 • Printing Special Job Types ............................95 • Held Print Jobs ................................. 101 • Print From ..................................102 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 76: Printing Overview
Select your printer from the list. ® Access the print driver settings by selecting Properties or Preferences for Windows, or Xerox Features for Macintosh. The title of the button can vary depending on your application. Modify the print driver settings as necessary, then click OK.
Page 77: Selecting Printing Options
Printing options, also called print driver software options, are specified as Printing Preferences in ® Windows, and Xerox Features in Macintosh. Printing options include settings for 2-sided printing, page layout, and print quality. Printing options that are set from Printers and Faxes Printing Preferences become the default setting.
Page 78: Windows Printing Options
The title of the button varies depending on your application. Click a tab in the Properties window, then make selections. To save your selections and close the Properties window, click OK. To send the job to the printer, click OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 79: Selecting Finishing Options For Windows
Type a name for the set of printing options, then to save the set of options in the Saved Settings list, click OK. To print using these options, select the name from the list. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 80: Macintosh Printing Options
Click Print to send the job to the printer. Selecting Finishing Options for Macintosh ® If your printer has a finisher installed, select finishing options in the Xerox Features of the print driver. To select finishing options in the Macintosh print driver: ®...
Page 81: Saving A Set Of Commonly Used Printing Options For Macintosh
You can also submit print requests through the command line using lp/lpr. ® To create a job ticket using the Xerox GUI print driver: ® Open the Xerox GUI print driver.
Page 82 You can specify the information on the command line. The following commands are examples of how to print using a job ticket: • lp -d{Target_Queue} -oJT={Absolute_Path_To_Job_Ticket} {Path_To_Print_File} • lp -dMyQueue -oJT=/tmp/DuplexedLetterhead /home/user/PrintReadyFile • lp -dMyQueue -oJT=/tmp/Secure -oSecurePasscode=1234 /home/user/PrintReadyFile ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 83: Managing Jobs
OK. − To view completed jobs, touch the Completed Jobs tab. To refine the list, touch the Down arrow. To see details about a job, touch the job. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 84: Managing Secure And Held Print Jobs
A print job can be held by the printer when it is unable to complete a print job. For example, it needs attention, paper, or supplies. When the condition is resolved, the printer automatically resumes printing. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 85: Managing Jobs In Centreware Internet Services
You can view a list of active jobs and delete print jobs from the Active Jobs list in CentreWare Internet Services. You can also print, copy, move, or delete saved jobs. For details, see the Help in CentreWare Internet Services. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 86: Printing Features
Printing a 2-Sided Document Options for Automatic 2-Sided Printing are specified in the print driver. The print driver uses the settings for portrait or landscape orientation from the application for printing the document. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 87: Sided Page Layout Options
When printing a multiple-page document, you can print more than one page on a single sheet of paper. Print 1, 2, 4, 6, 9, or 16 pages per side by selecting Pages Per Sheet on the Page Layout tab. Page Layout is on the Document Options tab. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 88: Printing Booklets
Printing Overview on page 76. The Color Correction tab provides standard color modes: Xerox Black and White converts all color in the document to black and white or shades of gray. • • Xerox Automatic Color applies the best color correction to text, graphics, and images. Xerox recommends this setting.
Page 89: Printing Cover Pages
After making a selection for printing the cover pages, you can select the paper for the front and back covers by size, color, or type. You can also use blank or pre-printed paper, and you can print side one, side two, or both sides of the cover pages. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 90: Printing Insert Pages
• Job Setting displays the attributes of the paper for the remainder of the job. Note: Some combinations of 2-sided printing with certain paper types and sizes can produce unexpected results. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 91: Scaling
The Original Document Size is scaled to fit on the selected output paper size shown in the Output Paper Size field. • Manually Scale: You can use this option to change the output print size by a specified percentage. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 92: Printing Watermarks
Blend combines the watermark with the text and graphics in the document. A blended watermark is translucent, so you can see both the watermark and the document content. − Print in Foreground prints the watermark over the text and graphics in the document. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 93: Printing Mirror Images
Enter the height and width of the new custom size. Click Print Margins, then select the printer from the list. Or set the top, bottom, right, and left margins. To save the settings, click OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 94: Selecting Job Completion Notification For Windows
This feature is available on a computer printing to a network printer. To be notified when your print job completes: In the print driver, click the Printing Options tab. Click Notification>Notify for Completed Jobs>Enabled. Click OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 95: Printing Special Job Types
Then you can use the default passcode for all print jobs sent from that computer. If you must use a different passcode, you can override it in the application print driver. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 96 The passcode is associated with your user name. After you set a passcode, it becomes the ® default passcode for any print job that requires a passcode on all Xerox printers. You can reset the passcode at any time from any window that contains the passcode.
Page 97: Sample Set
Note: The control panel displays Held: Sample Set next to the job name. Touch Release. The remainder of the job prints, and the job is deleted from the printer hard drive. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 98: Delay Print
Clear List. In Save To or Folder Number, specify where you want the file saved on the printer. Do one of the following: − Type the name of the destination folder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 99 Click the arrow to the right of the field, then select a folder name from the list. Click the arrow to the right of the field, then select Default Public Folder. − ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 100 In the Passcode field, type a passcode. The passcode is associated with your user name. After you set ® a passcode, it becomes the default passcode for any print job that requires a passcode on all Xerox printers. You can reset the passcode at any time from any window that contains the passcode.
Page 101: Held Print Jobs
To determine why a job was held, touch the job, then touch Details. Do one of the following: − To release a held job, touch the job, then touch Release. To release all held jobs, touch Release All Jobs. − ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 102: Print From
• The system administrator must set up this feature before you can use it. For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. To print from a USB Flash drive: Insert your USB Flash drive in the USB port on the printer control panel. The Print from USB window appears.
Page 103: Printing From Mailbox
If Mailbox is not displayed, use CentreWare Internet Services to enable the Scan to Mailbox and Print From Mailbox features. Then create a scan to mailbox folder. For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. Touch the name of the document that you want to print.
Page 105: Copying
Copying This chapter includes: • Basic Copying .................................. 106 • Selecting Copy Settings ............................... 108 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 106: Basic Copying
• The document glass accepts paper sizes up to 297 x 432 mm (11.7 x 17 in.). • The document glass automatically detects standard paper sizes. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 107: Duplex Automatic Document Feeder
125 mm (3.3 x 4.9 in.) through 297 x 432 mm (11.7 x 17 in.). • The automatic document feeder accommodates approximately the following quantity of paper by weight: 130 sheets of 80 g/m² paper. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 108: Selecting Copy Settings
• Basic Settings .................................. 109 • Image-Quality Settings..............................112 • Layout Settings ................................115 • Output Format Settings ............................... 118 • ID Card Copying ................................125 • Advanced Copying ................................. 129 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 109: Basic Settings
To reduce or enlarge the percentage incrementally, under Reduce/Enlarge, touch Plus (+) or − Minus (-). − To reduce or enlarge the percentage using the alphanumeric keypad to type a specific value, under Reduce/Enlarge, touch the current displayed value. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 110: Selecting The Paper Tray
1->1 Sided scans only one side of the originals and produces 1-sided copies. − − 1->2 Sided scans only one side of the originals and produces 2-sided copies. To rotate the second sides, touch Rotate Side 2. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 111: Stapling Copies
To change the orientation of the page, touch Original Orientation, then select an option. To change the paper source, touch Paper Supply, then select an option. To enable the hole punch feature, touch Hole Punch, then select an option. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 112: Image-Quality Settings
On the Image Options screen, adjust the sliders up or down as needed: Lighten/Darken lightens or darkens the image. − − Sharpness sharpens or softens the image. Saturation makes the image colors more vivid or pastel. − Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 113: Automatically Suppressing Background Variation
This feature is not available when Output Color is set to Black and White. On the Color Presets screen, touch the desired preset color effect. The sample images show how the colors are adjusted. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 114: Adjusting The Color Balance
On the Color Balance screen, touch Advanced Color. Touch the color you want to adjust. Move the sliders to adjust the levels for highlights, midtones, and shadows. Repeat the previous two steps for additional colors. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 115: Layout Settings
Mixed Size Originals allows you to scan standard-size originals of varying sizes. Use the diagram on the screen to determine which original sizes can be mixed in the same job. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 116: Shifting The Image
You can use preset values that were previously saved by the system administrator. Touch Presets in the lower left corner of the screen, and select a preset from the drop-down menu. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 117 On the Invert Image screen, select an option: Mirror Image reflects each image left to right on the page. − − Negative Image reverses the black and white values. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 118: Output Format Settings
To select a paper tray: Touch Paper Supply. Touch the desired tray. If your printer has a finisher installed, under Fold and Staple, select a staple or fold option. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 119 If the paper supply is set to Auto Select, Chapter Starts is unavailable. Touch the Output Format tab, then touch Special Pages>Chapter Starts. On the Chapter Starts screen, touch the Page Number field, then use the alphanumeric keypad to enter the page number. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 120 Touch Close. The inserts appear in the list on the right side of the screen. Note: To edit or delete an insert, touch the insert in the list, then touch an action in the drop-down menu. 10. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 121: Adding Annotations
Annotations cannot be added if Booklet Creation is selected. To add annotations: Press the Services Home button, then touch Copy. Touch the Output Format tab, then touch Annotations. To insert page numbers: On the Annotation screen, touch Page Numbers>On. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 122 Under Position, touch an arrow to position the Bates Stamp in the header or footer. The sample page shows the location of the Bates Stamp. Touch OK. To change the text formatting, touch Format & Style, choose the desired settings, then touch Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 123 Select the Rotate check box to rotate the page. Note: The right side of the screen contains a diagram of the image layout. Touch Original Orientation, then Portrait Originals or Landscape Originals. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 124 Auto Repeat allows the printer to determine the maximum number of images that can fit on − the currently selected paper size. Touch Original Orientation, and select Upright Images or Sideways Images from the drop-down menu. The sample page shows the image layout. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 125: Id Card Copying
11. Verify the original type, lighten/darken, and background suppression settings for side 2. Change the settings as needed. 12. Press the green Start button. 13. Lift the document cover and remove the ID card or document. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 126: Reducing Or Enlarging The Image
Plus (+) and Minus (-) buttons. • Presets (Y/X) allow you to select from a list of preset values. Touch More for additional preset values. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 127: Specifying The Original Type
Place the ID card, or a document smaller than half the selected paper supply size, in the upper left corner of the document glass. Press the green Start button. Lift the document cover. Turn over the document and position it in the upper left corner of the document glass. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 128 Use the Auto Suppression setting to reduce the sensitivity of the printer to variations in light background colors. To change this setting: Press the Services Home button, then touch ID Card Copy. Touch the Image Quality tab. Under Background Suppression, touch Auto Suppression. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 129: Advanced Copying
Touch the Quantity for Final Job field, then use the alphanumeric keypad to enter the number of copies. In the upper right corner of the Build Job screen, touch Submit Job. Note: To cancel the job, touch Delete All Segments. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 130: Printing A Sample Copy
Touch the desired saved setting. To delete a saved setting, touch the setting, then touch Delete Settings. Note: Touch Load Settings. The saved settings are loaded for the current copy job. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 131: Scanning
Scanning to a Destination ............................148 The system administrator must set up this feature before you can use it. For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. If the system administrator enables Remote Start in CentreWare Internet Services, you can scan images directly from the scanner to a PC.
Page 132: Basic Scanning
For details, see the Help in CentreWare Internet Services. • Print, copy, and fax jobs can print while you are scanning original documents or downloading files from the printer hard drive. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 133: Document Glass
125 mm (3.3 x 4.9 in.) through 297 x 432 mm (11.7 x 17 in.). • The automatic document feeder accommodates approximately the following quantity of paper by weight: 130 sheets of 80 g/m² paper. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 134: Scanning To A Folder
Press the green Start button. The Job Progress screen appears, and the original is scanned. The file is stored on the printer hard drive. Use CentreWare Internet Services to move the file to your computer. For details, see Retrieving Scan Files on page 136. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 135: Scanning To A Private Folder
Note: If the Display section does not appear, Scan to Mailbox is not enabled. For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. In the Scan to Mailbox section, click Create Folder. Click the Folder Name: field, then type a name for the folder.
Page 136: Retrieving Scan Files
Reprint prints the file without saving a copy of the file to your computer. Delete removes the file from the mailbox. When prompted, click OK to delete the file or Cancel − to cancel the operation. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 137: Scanning To Network File Repositories
To change any of the scan settings, use the options at the bottom of the touch screen. For details, see Changing the Basic Scan Settings on page 140. Press the green Start button. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 138: Adding A Scan Destination
Use the login name for the computer that holds the destination folder. The login name can include the domain name also, such as domain name\login name. 12. Click Add. The template is stored on the printer hard drive. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 139: Scanning To Your Home Directory
For details, see Changing the Basic Scan Settings on page 140. For more options, touch the Advanced Settings tab. For details, see Selecting Advanced Settings page 140. Press the green Start button. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 140: Setting Scan Options
Advanced settings allow you to control image options, image enhancements, scan resolution, file size, and updating of templates. To select advanced settings: Press the Services Home button, then touch Workflow Scanning. Touch the Advanced Settings tab. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 141 Quality and Small File Size to Highest Quality and Largest File Size. Touch OK. To retrieve new templates and remove outdated ones: Touch Update Templates>Update Now. Touch Update Now. Touch Close. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 142: Selecting Layout Adjustments
To manage how the scanner treats blank pages: Touch Blank Page Management. Select an option: • Include Blank Pages includes scanned pages that are blank. Remove Blank Pages omits scanned pages that are blank. • Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 143: Selecting Filing Options
Document Management and Add File Destinations can be modified only after scanning to network file repositories or scanning to home are set up. For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. Building a Scan Job Use this feature to combine an assorted group of originals for assembly into a single scan job.
Page 144 When all of the segments have been programmed and scanned, touch Submit the Job. The Job Progress screen appears, and the individual segments are scanned as a single job. Note: If necessary, touch Delete>Delete Job to cancel the job. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 145: Scanning To A Usb Flash Drive
Press the green Start button. The Job Progress screen appears, and the original is scanned. The file is stored on your USB Flash drive. Remove your USB Flash drive from the printer. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 146: Scanning To An Email Address
To change any of the scan settings, use the options at the bottom of the touch screen. For details, see Changing the Basic Scan Settings on page 140. Press the green Start button. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 147: Setting Email Options
Change the Reply To address: Touch Reply To. On the Reply To screen, use the touch screen keyboard to type an email address. Touch OK. 10. Press the green Start button. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 148: Scanning To A Destination
Changing the Basic Scan Settings on page 140. Press the green Start button. The Job Progress screen appears, and the original is scanned. The file is stored as a file at the destination. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 149: Faxing
• Sending a LAN Fax ................................ 172 • Using the Address Book ............................... 173 The system administrator must set up this feature before you can use it. For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. ® ® Xerox WorkCentre...
Page 150: Basic Faxing
163, or Selecting Internet Fax Options on page 168. Press the green Start button. The printer scans the pages and transmits the document when all pages have been scanned. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 151: Document Glass
125 mm (3.3 x 4.9 in.) through 297 x 432 mm (11.7 x 17 in.). • The automatic document feeder accommodates approximately the following quantity of paper by weight: 130 sheets of 80 g/m² paper. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 152: Sending An Embedded Fax
To edit an existing comment, touch the comment, then touch Edit. Use the touch screen keyboard to change the comment, then touch Save. Touch 2-sided Scanning and select an option. Touch Original Type and select an option. Touch Resolution and select an option. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 153 To pause the job, press the Stop button. On the touch screen, touch Resume Scanning to continue the job, or Cancel Scanning to cancel the job completely. If you do not make a selection within 60 seconds, the job automatically resumes. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 154: Selecting Fax Options
Touch the Image Quality tab, then touch Image Options. On the Image Options screen, adjust the sliders as needed: Lighten/Darken lightens or darkens the image. − − Sharpness sharpens or softens the image. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 155 Mixed Size Originals allows you to scan standard-size originals of varying sizes. Use the diagram on the screen to determine which original sizes can be mixed in the same job. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 156: Printing A Confirmation Report
Touch an option: − Always Print generates a report for all fax jobs. − Print on Error Only generates a report only for fax jobs that fail to send. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 157: Selecting The Starting Rate
The fax is sent at the specified time. Sending Header Text The system administrator must set up this feature before you can use it. For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. To include the fax header text: Press the Services Home button, then touch Fax.
Page 158: Sending A Fax To A Remote Mailbox
Storing a Fax in a Local Mailbox The system administrator must create a mailbox before you can use this feature. For details, see the System Administrator Guide at www.xerox.com/office/WC7970docs. To store a fax in a local mailbox: Press the Services Home button, then touch Fax.
Page 159: Deleting Local Mailbox Documents
The Allow all Address Book fax numbers access check box adds all stored fax numbers to the list. To modify existing entries in the access list, touch the entry, then select Edit, Remove, or Note: Remove All from the drop-down menu. Touch Save. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 160: Printing Or Deleting Secure Faxes
If your printer is set to display the 12-hour clock, touch AM or PM. • Touch OK. To retrieve and print the faxes, touch Poll Now. Note: To cancel, touch Close. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 161 Progress screen appears, and the individual segments are faxed as a single job. On the Job Progress screen, touch Job Details to view a summary of the job. Note: If necessary, touch Delete>Delete Job to cancel the job. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 162: Sending A Server Fax
Select more options as needed. For details, see Selecting Server Fax Options on page 163. Press the green Start button. The printer scans the pages and transmits the document when all pages have been scanned. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 163: Selecting Server Fax Options
To select Auto Suppression: Press the Services Home button, then touch Server Fax. Touch the Image Quality tab, then touch Image Enhancement. Under Background Suppression, touch Auto Suppression. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 164 Mixed Size Originals allows you to scan standard-size originals of varying sizes. Use the diagram on the screen to determine which original sizes can be mixed in the same job. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 165: Sending A Delayed Fax
If your printer is set to display the 12-hour clock, touch AM or PM. Touch OK. The fax is sent at the specified time. Building a Fax Job For details, see Building a Fax Job on page 161. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 166: Sending An Internet Fax
Touch 2-sided Scanning and select from the drop-down menu: • 1-Sided 2-Sided • 2-Sided, Rotate Side 2 • Touch Original Type and select from the drop-down menu: Photo & Text • • Photo • Text • • Newspaper/Magazine ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 167 Adjust fax options as needed. Press the green Start button. The printer scans the pages and sends the document as an email attachment in .pdf or .tiff file format, when all pages have been scanned. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 168: Selecting Internet Fax Options
To select Auto Suppression: Touch the Services Home button, then touch Internet Fax. Touch the Advanced Settings tab, then touch Image Enhancement. Under Background Suppression, touch Auto Suppression. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 169: Setting The Resolution
On the Quality/File Size screen, use the slider to select a setting. The settings range from Normal Quality and Small File Size to Highest Quality and Largest File Size. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 170: Adding A Message
Specifying a Reply To Address Touch the Services Home button, then touch Internet Fax. Touch the Internet Fax Options tab, then touch Reply To. Type an email address using the touch screen keyboard. Touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 171: Printing An Acknowledgment Report
Touch the Services Home button, then touch Internet Fax. Touch the Internet Fax Options tab, then touch Acknowledgment Report. Touch Print Report. Touch OK. Building a Fax Job For details, see Building a Fax Job on page 161. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 172: Sending A Lan Fax
On the Options tab, select the options for this fax. Click OK. 10. In the Printer Properties window, click OK. 11. In the Print window, click OK. 12. To confirm the recipients, click OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 173: Using The Address Book
10. To mark a contact as a favorite, to the right of the global address book, email, fax, or Internet fax fields, touch the corresponding star. 11. To save the contact to the Device Address Book, touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 174: Editing An Individual Address Book Entry
To mark a contact as a favorite, to the right of the global address book, email, fax, or Internet fax fields, touch the corresponding star. 10. To save the contact to the Device Address Book, touch OK. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 175: Editing Or Deleting Favorites In The Device Address Book
At the printer control panel, press the Machine Status button, then touch the Tools tab. Touch Service Settings>Embedded Fax Settings. Touch Print Fax Reports, then touch the arrows to scroll if needed. Touch the desired report, then touch Print Now. Touch Close, then log out. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 177: Maintenance
General Precautions ..............................178 • Cleaning the Printer ..............................179 • Routine Maintenance ..............................186 • Billing and Usage Information ..........................206 • Ordering Supplies ................................207 • Moving the Printer ................................. 209 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 178: General Precautions
Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate. • Ensure any parts removed during cleaning are replaced before you plug in the printer. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 179: Cleaning The Printer
® Use a lint-free cloth lightly dampened with Xerox Lens/mirror Cleaner or another suitable non-abrasive glass cleaner. Clean the document glass and the CVT glass to its left.
Page 180: Cleaning The Document Feed Rollers
Lift the lever and open the top cover of the document feeder. While turning the rollers, wipe them with a clean, lint-free cloth moistened with water. CAUTION: Do not use alcohol or chemical cleaners on the document feed rollers. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 181: Cleaning The Second-Side Scanning Lens Assembly
The assembly is on the left side of the document cover and includes a mirrored glass strip, a metal strip, a white-plastic strip, and rollers. Note: Xerox recommends that you clean all parts of the second-side scanning lens assembly regularly. To clean the second-side scanning lens assembly: To access the second-side scanning lens assembly, lower the lever under the left side of the document cover.
Page 182 Return the document cover to its original position, ensuring the lever is locked in place. If you touch the document cover with your bare hands, clean the cover before closing the document feeder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 183: Cleaning The Printer Exterior
To return the printer to Ready mode, press the Energy Saver button. Use a soft, lint-free cloth to clean the outside of the output tray, paper trays, and other exterior areas of your printer. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 184: Cleaning The Printer Interior
Do not perform this procedure when the printer is copying or printing. Open the front cover of the printer. Turn the orange lever to the left. Pull the drum cartridge cover down until it clicks into the open position. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 185 Repeat Steps 4 and 5 for each printhead. Close the drum cartridge cover. Turn the orange lever to the right to return it to the locked position. Close the printer front cover. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 186: Routine Maintenance
Replacing Staple Cartridges ............................200 • Emptying the Hole Punch Waste Container ......................203 Replacing the Toner Cartridges A message appears on the control panel when a toner cartridge must be replaced. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 187 Place your fingers under the lip of the toner cartridge, then pull the toner cartridge straight out of the printer. Remove the new toner cartridge from the packaging. Tilt the cartridge up and down, then left and right 10 times. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 188 Hold the new toner cartridge with the arrow facing up, then push the cartridge in slowly until it stops. Push gently on the toner cartridge to ensure that it is seated. Close the printer front cover. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 189: Replacing The Waste Toner Container
Do not perform this procedure when the printer is copying or printing. Open the front cover of the printer. Remove the new waste toner container from the packaging. Retain the packaging. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 190 Hold the left side of the new waste toner container and slide it into the printer until it clicks. Clean the printhead lenses. For details, see Cleaning the Printhead Lenses on page 184. Close the front cover. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 191: Replacing The Drum Cartridges
Do not touch any toner adhering to the drum cartridge. Note: If you want to return used supplies for recycling, follow the instructions included with the new supplies. If the instructions or shipping label are not available, for more information, go to www.xerox.com/gwafor more information. ® ® Xerox...
Page 192 Remove the tape from the top of the cartridge shield. Hold the shield and push the cartridge into the printer using the orange handle. Continue pushing the orange handle until it stops. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 193 12. Turn the orange lever to the right to return it to the locked position. 13. Close the printer front cover. 14. Dispose of the protective shield and tape as normal office waste. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 194: Replacing The Transfer Belt Cleaner
Do not perform this procedure when the printer is copying or printing. Open the front cover of the printer. Turn the orange lever to the right to unlock the belt cleaner. Turn the orange knob counterclockwise until it releases. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 195 Place the used transfer belt cleaner in the plastic bag. Remove the protective cover from the new transfer belt cleaner. CAUTION: Do not touch the surface of the transfer belt cleaner. Doing so could deteriorate image quality. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 196 Push the orange knob in, then turn it clockwise until snug. 10. Turn the orange lever to the left to lock the belt cleaner. 11. Close the printer front cover. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 197: Replacing The Second Bias Transfer Roller
Do not touch the transfer belt. Touching the belt can reduce image quality or damage the transfer belt. Do not touch the transfer roller. Touching the roller can reduce image quality. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 198 Push the orange lever in the direction shown. Lift the used transfer roller out of the printer. Note: Do not touch any toner adhering to the transfer roller. Place the used transfer roller in the plastic bag. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 199: Resetting Supply Life Counters
Touch the Tools tab, then touch Troubleshooting. Touch Supply Counter Reset. Touch the desired supply item, then touch Reset Counter. On the confirmation screen, touch Reset. Touch Close. Press the Log In/Out button, then touch Logout. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 200: Replacing Staple Cartridges
Replacing Staples in the Main Stapler of the Business Ready Finisher Open the front door of the Business Ready finisher. Hold the stapler assembly by the orange lever R1 and push it to the right. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 201 Pinch both sides of the staple case (1) and remove the staple case from the cartridge (2). Insert the front side of the new staple case into the staple cartridge (1), then push the rear side into the cartridge (2). ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 202 To remove the staple cartridge from the booklet maker, push down on the staple cartridge handle, as shown, then pull the cartridge out and up. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 203 To remove the staple case, press the rear of the case as shown. Replace the staple case, then return the staple cartridge to the booklet maker. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 204: Emptying The Hole Punch Waste Container
The hole punch counter resets after 10 seconds. − If you remove the hole punch waste container before the device instructs you to, empty the container before you reinsert it into the finisher. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 205 Maintenance Empty the container. Insert the container all the way into the finisher. Close the front door of the Business Ready finisher. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 206: Billing And Usage Information
Total Impressions: Total number of color impressions plus black impressions. − To view detailed usage information, touch Usage Counters, then select an option. To return to the Services Home menu, press the Services Home button. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 207: Ordering Supplies
Recycling Supplies ................................208 Locating the Serial Number To contact Xerox for assistance, you need the printer serial number. The serial number is behind door A, toward the rear of the printer on a metal plate. To view the serial number at the printer control panel, press the Machine Status button, then touch the Machine Information tab.
Page 208: Other Supplies
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Page 209: Moving The Printer
Service Agreement, or Total Satisfaction Guarantee do not cover damage to the printer caused by ® improper moving. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details. ® ® Xerox...
Page 211: Troubleshooting
This chapter includes: • General Troubleshooting............................. 212 • Jams ....................................219 • Print-Quality Problems ..............................265 • Copy and Scan Problems ............................. 273 • Fax Problems..................................274 • Getting Help ..................................276 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 212: General Troubleshooting
Turn on both switches to operate the printer. First turn on the main power switch behind the front cover, then turn on the secondary switch. Power Switches Power Switches with Business Ready Finisher ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 213: Restarting The Printer
Plug the three-wire cord (with grounding prong) directly into a grounded AC outlet only. Do not use a power strip. If necessary, contact a licensed electrician to install a properly grounded outlet. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 214: Printer Resets Or Turns Off Frequently
Unplug the network cable. If the problem is resolved, contact your network administrator to reconfigure your network installation. A system error occurred. Contact your Xerox representative with the error code and message. Check the control panel fault history. For details, see Viewing Fault and Alert Messages on the Control Panel on page 277.
Page 215: Document Fails To Print
If the page prints, you could have a network or printer installation issue. For help, contact the system administrator. Application and print driver have conflicting For details, see Document Prints from Wrong Tray on page 216. tray selections. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 216: Document Prints From Wrong Tray
Open and close the tray from which you are printing. There is an obstruction or debris inside the Turn off the printer and remove the obstruction or debris. If you ® printer. cannot remove it, contact your Xerox service representative. Automatic 2-Sided Printing Problems Probable Causes Solutions Unsupported or incorrect paper.
Page 217: Date And Time Are Incorrect
The date and time are set automatically through Network Time Protocol (NTP). To modify these settings, go to the Properties tab in CentreWare Internet Services and change the Date and Time Setup to Manual (NTP Disabled). 6. Touch Save. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 218: Scanner Errors
Probable Causes Solutions Scanner is not communicating. Turn off the printer, and check the scanner cable. Wait two minutes and turn the printer on again. ® If the problem is not resolved, contact your Xerox service representative. ® ® Xerox...
Page 219: Jams
Clearing Jams in the CZ Folder ..........................246 • Minimizing Paper Jams ..............................256 • Troubleshooting Paper Jams ............................. 257 • Clearing Staple Jams ..............................260 • Clearing Hole Punch Jams ............................264 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 220: Clearing Paper Jams
If toner gets on your skin, wash it off with cool water and a mild soap. If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 221: This Section Includes: Clearing Jams At Trays 1-4
Reload the tray with undamaged paper, then push the tray in until it stops. Paper Settings - Tray X appears on the control panel. Verify the size, type, and color of the paper. Change the selection for any incorrect setting. On the printer touch screen, touch Confirm. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 222: Clearing Jams At Tray 5 (Bypass Tray)
Paper Settings - Tray 5 (Bypass) appears on the control panel. Verify the size, type, and color of the paper. Change the selection for any incorrect setting. On the printer touch screen, touch Confirm. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 223: Clearing Jams At Door A
Troubleshooting Clearing Jams at Door A Remove paper from the left tray, then fold up the tray. Open Tray 5 as shown. Lift release lever 2. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 224 Do not touch the transfer belt. Touching the belt can reduce image quality or damage the transfer belt. Do not touch the transfer roller. Touching the roller can reduce image quality. Remove the jammed paper. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 225 If paper is jammed in the fuser, to open the fuser exit gate, pull the green lever A1. Remove the paper as shown. Note: If the paper is torn, remove all torn pieces from the printer. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 226 If the paper is jammed at the bottom entry of the fuser, remove it as shown. 10. Return the green lever A1 to its locked position. 11. Close door A, then close Tray 5. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 227: Clearing Jams At Door B
While lifting the release lever (2), open door B as shown (3). Remove the jammed paper as shown. Note: If the paper is torn, remove all torn pieces from the printer. Close door B, then close tray 5. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 228: Clearing Jams At Door C
If the paper is inaccessible, see Clearing Jams at Door A on page 223. For paper jammed in the tray feed roller, open the tray and remove the paper. Close door C. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 229: Clearing Jams At Door D
Do not touch the transfer belt. Touching the belt can reduce image quality or damage the transfer belt. Do not touch the transfer roller. Touching the roller can reduce image quality. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 230 Lift the lever up to open door D. Remove the jammed paper as shown. Note: If the paper is torn, remove all torn pieces from the printer. Close door D. Close door A, then close tray 5. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 231: Clearing Jams In The Document Feeder
If the message on the control panel instructs you to turn the green wheel, turn it in the direction shown. Turning the green wheel moves the original out of the feeder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 232 If the original is not visible when the top cover is opened, lift the document cover and remove the original. If the original is not visible when the document cover is opened, lift up the document feeder tray, then remove the paper. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 233 The printer automatically skips the scanned pages and scans the remaining pages. CAUTION: Torn, wrinkled, or folded originals can cause jams and damage the printer. To copy torn, wrinkled, or folded originals, use the document glass. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 234: Clearing Jams In The Business Ready Finisher
Clearing Jams in the Center Tray If the paper is jammed at the exit to the center output tray, pull the paper in the direction shown. Open, then close, the finisher transport cover. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 235: Clearing Jams In The Finisher Transport
Clearing Jams in the Finisher Transport Open the finisher transport cover. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. Close the finisher transport cover. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 236: Clearing Jams At 3A In The Finisher
If the paper is visible at the output tray exit, remove the paper by pulling it in the direction shown. Open the front door of the Business Ready finisher. Lift green handle 3a. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 237 Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the finisher. Return green handle 3a to its original position. Close the front door of the Business Ready finisher. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 238: Clearing Jams At 3C In The Finisher
If the paper is torn, remove all torn pieces from the finisher. • If the paper is inaccessible, or if the control panel prompts you, to release the paper, turn green knob 3b in the direction shown. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 239 Troubleshooting Return green lever 3c to its original position. Close the front door of the Business Ready finisher. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 240: Clearing Jams At 3D In The Finisher
Open the front door of the finisher, then locate green lever 3d. Move green lever 3d to the right. Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the finisher. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 241 Troubleshooting Return green lever 3d to its original position. Close the front door of the Business Ready finisher. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 242: Clearing Jams At 4 In The Finisher
Using the green handle, pull out unit 4 until it stops. To remove the jammed paper, turn green knob 4 in either direction as shown. Note: If the paper is torn, remove all torn pieces from the finisher. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 243 Troubleshooting Return unit 4 to its original position. Close the front door of the Business Ready finisher. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 244: Clearing Jams In The Booklet Tray
Troubleshooting Clearing Jams in the Booklet Tray Open the front door of the Business Ready finisher. To release the jammed paper, turn green knob 4 in the direction shown. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 245 To remove the paper, pull it in the direction shown. Note: If the paper is torn, remove all torn pieces from the finisher. Close the front door of the Business Ready finisher. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 246: Clearing Jams In The Cz Folder
• Clearing Jams at 2g in the CZ Folder........................254 Clearing Jams at 2a in the CZ Folder Open the front door of the CZ folder. Lift green handle 2a up. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 247 Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the folder. Return green handle 2a to its original position. Close the front door of the CZ folder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 248: Clearing Jams At 2B In The Cz Folder
Open the front door of the CZ folder. Move green lever 2b to the left. Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the folder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 249 Troubleshooting Return lever 2b to its original position. Close the front door of the CZ folder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 250: Clearing Jams At 2E In The Cz Folder
To access lever 2e, open the front door of the CZ folder, then open the Folder tray 2d. Move green lever 2e to the right. Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the folder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 251 Troubleshooting Return green lever 2e to its original position. Close the Folder tray, then close the front door of the CZ folder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 252: Clearing Jams At 2F In The Cz Folder
To access lever 2f, open the front door of the CZ folder, then open the Folder tray 2d. Move green lever 2f to the right. Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the folder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 253 Troubleshooting Return green lever 2f to its original position. Close the Folder tray, then close the front door of the CZ folder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 254: Clearing Jams At 2G In The Cz Folder
Open the front door of the CZ folder. Move green lever 2g to the right. Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the folder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 255 Troubleshooting Return green lever 2g to its original position. Close the front door of the CZ folder. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 256: Minimizing Paper Jams
Troubleshooting Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. To avoid damage, always remove jammed paper carefully without tearing it. Try to remove the paper in the same direction it normally moves through the printer.
Page 257: Troubleshooting Paper Jams
Too much static electricity is present. • Try a new ream of paper. • Do not fan transparencies before loading in tray. Using unsupported paper. Use only Xerox-approved paper. For details, see Supported Paper page 50. Humidity is too high for coated paper.
Page 258: Label And Envelope Misfeeds
The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper. Using paper of the wrong size, thickness, or Use only Xerox approved paper. For details, see Supported Paper type. page 50.
Page 259 The paper must be loaded in the correct tray. For details, see Supported Paper on page 50. Tray is loaded with mixed paper. Load the tray with only one type and size of paper. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 260: Clearing Staple Jams
Clearing Main Staple Jams in the Business Ready Finisher Open the front door of the Business Ready finisher. Hold the stapler assembly by the orange lever R1 and push it to the right. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 261 Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2). WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 262 Open the front door of the Business Ready finisher. Grasp the booklet maker handle and pull the unit toward you until the staple cartridges appear on the top edge of the device. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 263 If you do not see the staple jam, remove the staple case. To remove the staple case, press the rear of the case as shown. Note: If you can see the staple jam, open the staple cartridge clamp. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 264: Clearing Hole Punch Jams
Clearing Hole Punch Jams in the Finisher If the printer stops printing and reports a hole punch jam, empty the hole punch waste container. For more information, see Emptying the Hole Punch Waste Container on page 203. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 265: Print-Quality Problems
The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Page 266: Controlling Print Quality
Your printer is designed to use various paper and other media types. Follow the guidelines in this section for the best print quality and to avoid jams: • Use only Xerox approved paper. For details, see Supported Paper on page 50.
Page 267 For instructions on setting the Color Correction, see Using Color Corrections. Follow these guidelines to control the Color Corrections and Color Adjustments: For best results on most paper, ensure that the Color Correction in the print driver is set to Xerox •...
Page 268: Troubleshooting Print-Quality Problems
The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Page 269 Restart your printer, restart the application, then print the document again. For more information, Restarting the Printer on page 213. If the problem still persists, ensure that you are not printing through a print server. If the problem persists, for online support information, go to www.xerox.com/office/WC7970support. ® ® Xerox...
Page 270 If you find a match in the Troubleshooting Print-Quality Pages, look in the Solutions column for the action to take to resolve the problem. If the problem persists, for online support information, go to www.xerox.com/office/WC7970support. Performing the Print Calibration Procedure At the printer control panel, press the Machine Status button, then touch the Tools tab.
Page 271 1. Verify that the printer is on a solid, level, and flat surface. Colors are off or look drastically wrong. 2. Perform the Calibrate Color procedure. At the control panel, press Machine Status, then touch Tools>Troubleshooting>Calibration>Print Calibration>Next, then follow the instructions. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 272 Notes: Papers from lightest to heaviest are: • For uncoated paper: Plain, Lightweight Cardstock, Cardstock, and Heavyweight Cardstock • For coated paper: Lightweight Glossy Cardstock, Glossy Cardstock, and Heavyweight Glossy Cardstock. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 273: Copy And Scan Problems
Colors are inaccurate. • Copy: Use the Image Quality settings to adjust color balance. • Scan: Confirm the correct Original Type is set. If the problem persists, for online support information, go to www.xerox.com/office/WC7970support. ® ® Xerox WorkCentre...
Page 274: Fax Problems
The telephone line is connected Verify the telephone line connection. If incorrectly. the telephone line is disconnected, connect it. There is a problem with the fax Contact the recipient. machine of the recipient. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 275: Problems Receiving Faxes
To insert a pause, press the Dial Pause between the prefix for an outside line button. A comma (,) appears in the and the telephone number. corresponding location. If the problem persists, for online support information, go to www.xerox.com/office/WC7970support. Problems Receiving Faxes Symptoms Probable Causes Solutions...
Page 276: Getting Help
Using the Integrated Troubleshooting Tools ...................... 277 • More Information ................................280 Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality. Control Panel Messages The printer control panel provides information and troubleshooting help. When a fault or alert condition occurs, the control panel displays a message informing you of the problem.
Page 277: Using The Integrated Troubleshooting Tools
At the printer control panel, press the Machine Status button. On the Machine Information tab, touch Information Pages, then touch the desired information page. Touch Print. Note: Information pages can also be printed from CentreWare Internet Services. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 278 Locating the Serial Number on the Control Panel At the printer control panel, press the Machine Status button. To see the model, serial number, and software version, touch the Machine Information tab. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 279 TCP/IP and HTTP enabled in the printer. • A network-connected computer with a Web browser that supports JavaScript. For details, see the Help in CentreWare Internet Services or the System Administrator Guide. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 280: More Information
You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/WC7970docs Recommended Media List United States: www.xerox.com/paper European Union: www.xerox.com/europaper Technical support information for your printer;...
Page 281: Specifications
Printer Configurations and Options ........................282 • Physical Specifications ..............................284 • Environmental Specifications ............................ 289 • Electrical Specifications ............................... 290 • Performance Specifications ............................291 • Environmental, Health, and Safety Contact Information ................292 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 282: Printer Configurations And Options
• Remote driver installation • Bonjour, SSDP, and SAP device discovery • Job-based accounting • Secure Print • Data security • Xerox Extensible Interface Platform • Earth Smart features • CentreWare Internet Services ® ® • Xerox CentreWare • Email alerts •...
Page 283: Options And Upgrades
Wireless network adapter • Foreign device interface • Unicode print • McAfee enhanced security features • Network accounting • Scan to PC Desktop • Scanning software solutions. For details, go to www.xerox.com/office/software-solutions. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 284: Physical Specifications
Configuration with Business Ready Finisher, Booklet Maker, CZ Folder, and High-Capacity Feeder • Width: 207 cm (81.5 in.) • Depth: 72.6 cm (28.6 in.) • Height: 114.9 cm (45.2 in.) • Weight: 293.4 Kg (645.5 lb.) ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 285: Clearance Requirements
Specifications Clearance Requirements Clearance Requirements for Base Configuration ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 286 Specifications Clearance Requirements for Configuration with Business Ready Finisher and Booklet Maker ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 287 Specifications Clearance Requirements for Configuration with Business Ready Finisher, Booklet Maker, and CZ Folder ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 288 Specifications Clearance Requirements for Configuration with Business Ready Finisher, Booklet Maker, CZ Folder, and High-Capacity Feeder ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 289: Environmental Specifications
Specifications Environmental Specifications Temperature Operating: 10–28°C (50–83°F) Relative Humidity Operating: 15% to 85% (non-condensing) Elevation For optimum performance, use the printer at elevations below 2500 m (8200 ft.). ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 290: Electrical Specifications
Frequency 110–127 VAC +/-10% 50 Hz +/- 3 Hz 16 A 60 Hz +/- 3 Hz 220–240 VAC +/-10% 50 Hz +/- 3 Hz 10 A 60 Hz +/- 3 Hz ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 291: Performance Specifications
Print Speed Xerox reports speeds for continuous printing using long-edge feed on A4 (210 x 297 mm, 8.27 x 11.69 in.) or Letter (216 x 279 mm, 8.5 x 11 in.) Bond 60–105 g/m² (18–28 lb.) paper from any tray except for tray Several factors affect print speed: •...
Page 292: Environmental, Health, And Safety Contact Information
Specifications Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) Europe: +44 1707 353 434 For product safety information in the United States and Canada, go to www.xerox.com/environment.
Page 293: Regulatory Information
Regulatory Information This appendix includes: • Basic Regulations ................................294 • Copy Regulations ................................300 • Fax Regulations ................................303 • Safety Certification ............................... 308 • Material Safety Data Sheets ............................. 309 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 294: Basic Regulations
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. WARNING: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Page 295: Certifications In Europe
Regulatory Information Certifications in Europe The CE mark applied to this equipment symbolizes a declaration of conformity by Xerox with the following applicable Directives of the European Union as of the dates indicated: • December 12, 2006 Council Directive 2006/95/EC as amended. This is a directive on the approximation of the laws of the member states related to low voltage equipment.
Page 296: European Union Lot 4 Imaging Equipment Agreement Environmental Information
Standard color format products with a maximum speed less than 51 A4 images per minute Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.
Page 297: Germany
Before you turn off Energy Saver mode or set a long activation time, consider the increase in product power consumption. To learn more about Xerox participation in sustainability initiatives, go to: www.xerox.com/about-xerox/environment/enus.html. Default Energy Saver Settings for Product ®...
Page 298: Turkey Rohs Regulation
(2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment. Ozone Release This printer produces ozone during normal operation.
Page 299 Regulatory Information ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 300: Copy Regulations
“fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 301: Canada
Canada or a department, board, Commission, or agency established by the Government of Canada or of a province or of a government of a state other than Canada ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 302: Other Countries
• Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 303: Fax Regulations
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example, 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 304 Ask your local Telephone Company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can damage telephone company equipment. You, not Xerox, assume all responsibility and/or liability for any damage caused by the connection of this machine to an unauthorized jack.
Page 305: Canada
European Union Radio Equipment and Telecommunications Terminal Equipment Directive This Xerox device has been self-certified by Xerox for pan-European single terminal connection to the analog public switched telephone network (PSTN) in accordance with Directive 1999/5/EC. This device has been designed to work with the national public switched telephone networks and...
Page 306: New Zealand
European Economic Area. If you have problems with your product, contact your local Xerox representative. This product can be configured to be compatible with other country networks. Before reconnecting the device to a network in another country, contact your Xerox representative for assistance.
Page 307: South Africa
For correct operation, total of the RNs of all devices connected to a single line at any time should not exceed five. South Africa This modem must be used in conjunction with an approved surge protection device. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 308: Safety Certification
Standard Underwriters Laboratories Inc. (US/Canada) UL60950-1 (2007) 2nd Edition CSA 22.2 No. 60950-1-07 2nd Edition Underwriters Laboratories Inc. (Europe) IEC60950-1:2005 (2nd Edition) +A1:2009 EN60950-1:2006 (2nd Edition) +A11:2009 +A1:2010 +A12:2011 (CB Scheme) ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 309: Material Safety Data Sheets
Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 311: Recycling And Disposal
Recycling and Disposal This appendix includes: • All Countries ..................................312 • North America ................................. 313 • European Union ................................314 • Other Countries ................................316 ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 312: All Countries
Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
Page 313: North America
North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
Page 314: European Union
In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. ®...
Page 315: Collection And Disposal Of Equipment And Batteries
This wheeled bin symbol may be used in combination with a chemical symbol. Use of this symbol establishes compliance with the requirements set out by the Directive. Battery Removal Batteries should only be replaced by a MANUFACTURER-approved service facility. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...
Page 316: Other Countries
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. ® ® Xerox WorkCentre 7970 Multifunction Printer User Guide...

Xerox WorkCentre 7970 User Manual

Table of Contents

1 Safety

2 Features

Administration Features

3 Installation and Setup

4 Paper and Media

5 Printing

Printing Features

Printing Special Job Types

Selecting Copy Settings

7 Scanning

Selecting Fax Options

Cleaning the Printer

Routine Maintenance

General Troubleshooting

Clearing Paper Jams

Clearing Jams in the Business Ready Finisher

Clearing Jams in the Cz Folder

Specifications

Regulatory Information

Recycling and Disposal

Quick Links

Multifunction Printer

User Guide

Chapters

Troubleshooting

Related Manuals for Xerox WorkCentre 7970

Summary of Contents for Xerox WorkCentre 7970