Troubleshooting Paper Jams - Xerox WorkCentre 7970 User Manual

Troubleshooting Paper Jams

This section includes:
• Multiple Sheets Pulled Together .............................................................................................................................. 257
• Jams in the Document Feeder .................................................................................................................................. 257
• Paper Misfeeds and Paper Size Jams ..................................................................................................................... 258
• Label and Envelope Misfeeds .................................................................................................................................... 258
• Paper Jam Message Stays On ................................................................................................................................... 259
• Jams During Automatic 2-Sided Printing .............................................................................................................. 259
Multiple Sheets Pulled Together
Probable Causes
The paper tray is too full.
The edges of the paper are not even.
The paper is moist from humidity.
Too much static electricity is present.
Using unsupported paper.
Humidity is too high for coated paper.
Jams in the Document Feeder
Probable Causes
Unsupported paper of the wrong size,
thickness, or type.
Originals are torn, previously stapled, bent, or
folded.
The documents loaded in the document
feeder exceed the maximum capacity
allowed.
Improperly adjusted document feeder guides. Adjust the paper guides to fit snugly against the paper loaded in the
Solutions
Remove some of the paper. Do not load paper past the fill line.
Remove the paper, align the edges, and then reload it.
Remove the paper from the tray, and replace it with new, dry paper.
• Try a new ream of paper.
• Do not fan transparencies before loading in tray.
Use only Xerox-approved paper. For details, see
page 50.
Feed paper one sheet at a time.
Solutions
Use only Xerox-approved paper. For details, see
page 50.
Ensure that the originals are not torn, bent, or folded. If previously
stapled, remove all staples and separate the sheets by fanning
them.
Place fewer documents in the document feeder.
document feeder.
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Xerox WorkCentre
Troubleshooting
Supported Paper
Supported Paper
®
7970 Multifunction Printer
User Guide
on
on
257