General Troubleshooting; Printer Does Not Turn On; Printer Resets Or Turns Off Frequently - Xerox Phaser 6020 User Manual

Troubleshooting

General Troubleshooting

This section includes:
•

Printer Does Not Turn On ................................................................................................................................................. 90

•

Printer Resets or Turns Off Frequently ........................................................................................................................ 90

• Printer Does Not Print ........................................................................................................................................................ 91
• Printing Takes Too Long.................................................................................................................................................... 92
• Printer is Making Unusual Noises .................................................................................................................................. 92
• Condensation has Formed Inside the Printer .......................................................................................................... 92
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Does Not Turn On
Probable Causes
The power switch is not turned on.
The power cord is not correctly plugged into
the outlet.
Something is wrong with the outlet
connected to the printer.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
CAUTION:
Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
Printer Resets or Turns Off Frequently
Probable Causes
The power cord is not plugged into the outlet
correctly.
A system error occurred.
The printer is connected to an uninterruptible
power supply.
The printer is connected to a power strip
shared with other high-power devices.
® ®
90 Xerox Phaser 6020 Printer
User Guide
Solutions
Turn on the switch.
Turn off the printer power switch, and plug the power cord securely
into the outlet.
• Plug another electrical appliance into the outlet and see if it
operates properly.
• Try a different outlet.
Use a power source with the specifications listed in the
Specifications on page 113.
Solutions
Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer.
Turn off the printer, then turn it on again. Print the Error History
from the Information Pages of the Printer Setting Utility. If the error
persists, contact your Xerox representative.
Turn off the printer, then connect the power cord to a suitable
outlet.
Plug the printer directly into the outlet or into a power strip that is
not shared with other high-power devices.
Electrical