Troubleshooting - Black Box 16-Port Rackmount 10/100 Installation Manual

11: Troubleshooting

This Appendix discusses how to diagnose and fix errors quickly yourself without having to
contact a dealer or Black Box. It will help to connect a terminal to the serial port while
diagnosing an error to view any summary messages that are displayed.
When troubleshooting, always ensure that the physical connections (power cable, network
cable, and serial cable) are secure. If you have trouble with wireless networking (using a
third party wireless bridge, for instance) it may help to connect the Terminal Server to a
wired Ethernet network to verify that it is working properly and to check the wireless
settings separately.
Some unexplained errors may be caused by duplicate IP addresses on
Note:
the network. Make sure that your Terminal Server IP address is
unique.
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