Contact Information; Problem Report Procedure - Black Box 16-Port Rackmount 10/100 Installation Manual

10: Contact Information

If you are experiencing an error that is not listed in Appendix 11 or if you are unable to fix
the error, contact Black Box Technical Support at (724) 746-5500.

10.1 Problem Report Procedure

When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Black Box Terminal Server model number
Black Box Terminal Server serial number (on the product label)
Software version (use the Show Server command to display)
Network configuration, including the information from a Netstat command
Description of the problem
Debug report (stack dump), if applicable
Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)
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