Holding Calls; Transferring Calls - Polycom VVX500 End User Manual

Holding Calls

You can place any active call on hold. A held call displays in Home, Lines, and Calls view as follows:
To hold a call:
From Active Call, Lines, or Call view, tap Hold. If you're in Calls view, and the active call isn't highlighted, be sure to
tap it to select it.
To resume a held call:
Do one of the following:
1. From Lines view, tap Resume. If there's more than one held call on the line, the last call that you held will be
resumed. If you have multiple lines and you tap, Resume, the last call that you held – on either line – will be
resumed.
2. From Calls view, tap the call to highlight it, and tap Resume.

Transferring Calls

When you transfer a call to another party, you have the option to talk to the party before the transfer completes.
Attended Transfer
1. From Active Call, Lines, or Calls view, tap Transfer. The active caller is put on hold.
2. From the Dialer, place a call to the party you want to transfer the call to.
3. When you hear the ring-back sound, tap Transfer to complete the transfer. Or, if you want to talk with the
person before the transfer completes, you can connect with the person, and then tap Transfer. To cancel the
transfer before the call connected, tap Cancel.
Blind Transfer
1. From Active Call, Lines, or Calls view, tap Transfer. The active call is held.
2. From the Dialer, tap Blind, and place a call to the party you want to transfer the call to.
3. The call automatically transfers to the party you specified.
Note: The Blind soft key is located on the top right hand side
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