Answering Calls; Ending Calls; Holding Calls; Transferring Calls - Polycom VVX 311 User Manual

Answering Calls

To answer with the speakerphone, press
To answer with a headset, press
To answer a new call while on an active call, press Answer. The current call will be held.

Ending Calls

To end an active call, replace the handset, press
To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call.

Holding Calls

From Calls view, press Hold or

Transferring Calls

There are two transfer types:
• Warm Transfer: talk to the person before the transfer completes
• Blind Transfer: Automatically transfer a call without talking to the other person. The call is automatically transferred
after you dial the number you are transferring the call to. Use Blind Transfer if you need to retain the Caller ID.
To transfer a call:
1. From Lines or Calls view, press Transfer or
2. From the Dialer, place a call to the person you want to transfer the call to.
3. When you hear the call is picked up, press Transfer or
• Or, if you want to talk with the person before the transfer completes, connect and talk with the
person, and then press Transfer. To cancel the transfer before the call connects, tap Cancel.
To perform a blind transfer:
1. From Lines or Calls view, press Transfer. The active call is held.
2. From the Dialer, press Blind, and place a call to the person you want to transfer the call to
and hit Send. If you do not see Blind, press More, and then Blind, then Send.
3. The call automatically transfers to the person you specified.
or tap Answer. To answer with the handset, pick up the handset.
.
, or press
. Remember to highlight the call first.
. The active call is held.
. Or, press End Call.
to complete the transfer.
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