Polycom VVX500 Manual

Polycom VVX500
1) Corporate Directory 8) Headset Settings
2) Call Log 9) Volume
3) Mute 10) Setting Up
4) Transferring 11) Hold
5) Voicemail 12) Park/ Retrieve
6) Forward 13)Menu
7) Conferencing
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1) Corporate Directory
a. Press the "Corp Directory" button.
b. Select whether you wish to search by first or
last name.
c. Use the dial key pad or the computer keyboard
icon in the middle of your screen to enter the first
few letters of the name you wish to search.
d .When finished, select "Search Directory."
e. If a match is found, it will return a list of names
with the letters that you entered.
f. Once a person is selected, press the "Dial" but-
ton on your screen to make the call.
g. If you want to see all of the caller's phone
numbers select the "Details" button.
2)Call Log
a. Press the "Call Log" button to view all your
Missed, Placed, and Received calls.
b. When you press call log it will automatically
populate all your Placed Calls. To view your
Missed or Received calls press the middle funnel
button at the top left corner of your screen and
then select the type of call you wish to view.
c. From this screen, select:
i. The name/number of the person and it will
begin to dial out
ii. Select the (i) icon to save the number to
your personal directory or dial the number
iii. If you save a number you will find it under
the Directory Icon. When in the directory if you
select the contact you have the ability to add
them to your favorites (speed dial)
Note: Favorites will show up on your main screen
underneath your extension. To delete them you
must go back into the call log, select favorites,
select the (i) icon next to their name, and then
select the trashcan at the bottom left hand
corner.
3) Mute
a. Press the "Mute" to mute your phone (the but-
ton will remain red while on mute).
b. Press the button again to take your phone off
mute.
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4) Transferring
a. Consulted Transfer: Allows users to consult with
the third party before completing the transfer. To
perform a consulted transfer:
i. Press the "Transfer" key on your screen.
ii. Dial the extension or 10 digit number of the
party to whom you want to transfer the call.
When the last digit of the phone number is
dialed the phone will automatically dial the
second caller (or you can push the green call
button next the number to push it through
faster)
iii. Once the caller is announced hit the
"Transfer" key again and the transfer is
completed.
iv. Or to pull the call back, hit the "Cancel"
button and you will immediately be connected
to the original caller.
b. Blind Transfer: Transfers a call without
consultation:
i. Press the "Transfer" key on the screen.
ii. The screen will pop up with a Blind button on
the top right hand corner. Press "Blind" and the
dial box will change to say "Blind Transfer to"
iii. Dial the extension or 10 digit number to whom
you want to transfer the call to. When the last
digit of the phone number is dialed the phone
will automatically dial the second caller and the
call has been transferred.
c. Voicemail Transfer: Transfers a call straight into
voicemail.
i. When on a call press the "Transfer" button.
ii. Dial *55 and the extension of the party's
voicemail the caller would like to go to followed
by "#"
iii. This will automatically send the caller into
voicemail.
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