Polycom VVX500 End User Manual
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Polycom VVX500 End User Manual

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See also: Reference Manual , Owner's Manual
2012
C
Page | 1

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Summary of Contents for Polycom VVX500

  • Page 1 2012 Page | 1...

  • Page 2: Table Of Contents

    Contents Page Contents ..................................2 Polycom VVX500 Model ..............................4 Phone Labels / Description ............................. 4 Understanding Phone Icons and Status Indicators........................6 Phone Views ................................... 7 Home View .................................. 7 Lines View ................................... 8 Active Call View ................................9 Calls View ..................................
  • Page 3 Changing the LCD Screen Contrast ......................... 25 Recording Calls ................................. 25 Playing Recorded Calls ............................. 27 Other Feature Codes ..............................29 Rebooting your IP Phone ............................29 Codes .................................... 30 Direct Voicemail Transfer ............................30 Call Pick-up from a Different Extension ........................30 Parking a Call ................................

  • Page 4: Polycom Vvx500 Model

    Polycom VVX500 Model Phone Labels / Description Page | 4...
  • Page 5 Page | 5...

  • Page 6: Understanding Phone Icons And Status Indicators

    Understanding Phone Icons and Status Indicators The following icons and indicators may display on the screen to indicate phone, call, or contact status, or to indicate that a feature is enabled. You can tap certain icons to access information or features. Page | 6...

  • Page 7: Phone Views

    Phone Views Your phone has four main views: Home, Calls, Active Call, and Lines view (the default). To change views: Note: The views you can access depend on the number of calls your phone has, and if your phone has an active call.

  • Page 8: Lines View

    Additional icons include: Settings- Tap Settings to access features and settings to customize your phone Applications- Not applicable at this time Calendar- Not applicable at this time From Home view, tap the phone line to display your phone lines and favorites. From this screen tap a phone line to open the Dialer, or tap a favorite to dial the favorite.

  • Page 9: Active Call View

    Active Call View If you have only one call in progress- and its active- you can access Active Call view This view displays the name and number of the person you’re talking with, and the duration of the call. From the Active Call view, you can manage the call: hold, end, or transfer it, or set up a conference call with the person you’re talking with and another party.

  • Page 10: Navigating Your Phone Interface

    Navigating your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. Page | 10...

  • Page 11: Placing/Receiving Calls

    Placing/receiving calls Placing a Call You can call using the handset, speakerphone, or headset. You can dial the number first, or choose the method first, and then dial the number. You can place a call in the following ways: Manually, from the Dialer Automatically, by tapping a favorite in Home or Line views Automatically, by tapping a favorite in your Favorites list, tapping a call in the Recent Calls list or selecting a contact in your directory...

  • Page 12: Answering Another Call

    Answering Another Call If you are on a call and an incoming call arrives on the same or different line, a call waiting tone beeps, and the Incoming Call window displays. To answer the call, tap Answer. the incoming call to highlight it if you’re on an active call, and tap To answer the call from Home view, tap Answer.

  • Page 13: Using Headsets

    Using Headsets You can connect an analog and/or USB headset to your phone. If an analog headset is connected, glows green. If a USB headset is connected, glows blue. If both an analog and USB headset are connected, the USB headset will be used.

  • Page 14: Holding Calls

    Holding Calls You can place any active call on hold. A held call displays in Home, Lines, and Calls view as follows: To hold a call: From Active Call, Lines, or Call view, tap Hold. If you’re in Calls view, and the active call isn’t highlighted, be sure to tap it to select it.

  • Page 15: Conference Calls

    Conference Calls To set up a conference call: 1. Call the first party. 2. From Active Call, Lines, or Calls view, tap Confrnc. The active call is held. 3. Using the Dialer, call the second party. 4. When the second party answers, tap Confrnc to join all parties in the conference. Note: If your phone has an active call and one held call, either on the same or different line, tap Join from either Lines or Calls view to automatically create a conference call.

  • Page 16: Park A Call

    To disable Call Forwarding: 1. Tap Settings from Home view, and tap Features > Forward. Or, form Lines view, tap Forward. 2. If your phone is set up with multiple lines, tap the line to disable forwarding for. 3. From the Forwarding Type Select screen, tap the forwarding type to disable, and tap Disable. Park a Call You can Park a call on any extension, including your own.
  • Page 17 Voice Mail Flow Chart While Playing Msgs 1 – Play Messages Play Message Menu 1 – Skip Back 2 – Play/Repeat:Skip Envelope 2 – Pause 2 – Busy Greeting Menu 4 – Play Previous 3 – Fast Forward 5 – Play Envelope 4 –...

  • Page 18: Emerge Voicemail

    Emerge Voicemail Accessing the Voicemail Message Main Menu Setting up your Voicemail Box Step Action Press the Message Key Press Message Center and select Connect Enter your Default Passcode ___________________ Enter a new passcode at the Voice Portal prompt Re-enter your new passcode at the prompt Follow the prompts to record your Personalized Name Greeting by recording your First and Last name.

  • Page 19: Record Your Personalized Greetings

    Record Your Personalized Greetings The System has two greetings; Busy and No Answer. The default greetings will play until a personal greeting has been recorded. Busy Greeting Menu Busy greeting will play when Do not Disturb is on or the Ignore soft key is pressed on incoming call. To Record a Busy Greeting Step Action...

  • Page 20: Voice Mail Overview

    Voice Mail Overview Key Option Play messages Save a Message Delete a Message **Play or repeat message: skip envelope Option Skip Backward 3 seconds Pause Playback Skip forward 3 seconds Skip to beginning of message Skip to end of message Return to previous message Play message envelope (date &...
  • Page 21 Key Option Record/ Change Busy Greeting Change No Answer Greeting Compose and Send Menu Option Change current message Listen to current message Send message to specific group member Send Message to entire group Send Message to distribution list (if configured) Set or clear urgent indicator Set or clear confidential indicator Return to voice Messaging Main Menu...

  • Page 22: Distribution List Options

    Distribution List Options (from the Voice Messaging Menu Options) Distribution Lists are created in the users Profile through the Emerge Customer Dashboard. Up to 15 distribution list(s) can be created. Select Distribution List Menu - (from Forward Message menu, Key 5) Description Select distribution list 0 Select Distribution list 1 (Distribution lists are numbered...

  • Page 23: Accessing Your Voice Messaging Menu

    From your Polycom phone Step Action Press the Message key Press Message Center Select Connect Enter your password From Any Internal Polycom Phone Step Action Press the Message Key Press Message Center Select Connect At the password prompt, press *...

  • Page 24: Personalizing Your Ip Phone

    Personalizing your IP Phone Accessing your Call History Your phone maintains lists of missed, received, and placed calls. Each list can hold up to 100 entries. The Recent Call Lists displays calls in one of the following ways: Missed Calls Only Placed Calls Only Received Calls Only All Calls (missed, placed, and received)

  • Page 25: Muting The Microphone

    Muting the Microphone Mute the microphone so other parties can’t hear you. Microphone Mute applies to all modes (handset, headset, and speakerphone). You can still hear all other parties while Mute in enabled. To mute the microphone: During a call (including a conference call), press The Mute key glows red.
  • Page 26 If you press while recording, only the called parties are recorded. Tones and indications, such as dialing of digits or ringing from another party’s phone, that occur before a call connects are not recorded. Local tones and indications, such as DTMF tones when dialing, are not recorded. However, tones from another party’s phone may be recorded.

  • Page 27: Playing Recorded Calls

    (If you want to hold, end, transfer, or set up a conference call while you record, tap Back) 3. To stop recording, do one of the following: Tap Stop. Then, tap Back if you want to manage the call- hold, end or transfer, or set up a conference. When you stop recording, the Stopped Recording icon displays in the status bar End the call.
  • Page 28 If you’re playing a file and an incoming call arrives, playing pauses and the phone rings. If you don’t answer your phone, playback remains paused, and you have to tap Resume to continue playing the recording. If you decide to reject the incoming call, tap Resume, and playing will resume.

  • Page 29: Other Feature Codes

    Other Feature Codes Feature Codes are the key commands used on the phone to change settings. The most common have been outline previously. The following, is a complete list of the access codes available. Note: Feature codes may vary per company policy.

  • Page 30: Codes

    Codes Your Emerge service includes a variety of star feature codes which use a 2 digit number prefixed with a * (star). Each feature code maps directly to an action on the phone system. Below is a quick reference to our most commonly used feature codes.

  • Page 31: Cleaning The Touchscreen

    Cleaning the Touchscreen The touchscreen requires very little maintenance. Periodically, however, you may need to clean it. Use a clean, dry, microfiber cloth – the kind you would use to clean glass surfaces – to wipe the touchscreen. This type of cloth is available from many office supply stores.

  • Page 32: Customer Service And Support

    Customer Service and Support Congratulations and Welcome to your new Emerge Service we are pleased to have you on board and look forward to serving your organization! Please contact our Customer Care Support Number with questions about your service, billing or changes that need to be made to your system.

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