Codes; Direct Voicemail Transfer; Call Pick-Up From A Different Extension; Parking A Call - Polycom VVX500 End User Manual

Codes

Your Emerge service includes a variety of star feature codes which use a 2 digit number prefixed with a * (star).
Each feature code maps directly to an action on the phone system. Below is a quick reference to our most
commonly used feature codes.

Direct Voicemail Transfer

This feature allows you to send a caller directly to a user's voicemail box bypassing the user's ring cycle and
instantly plays their recorded greeting.

Press the Transfer soft key

Enter *55, followed by the voicemail extension and the # key

Call Pick-up from a Different Extension

Directed Call Pick-up
This is a premium feature and allows you to pick up a call from any ringing phone from your own phone using the
feature code *97.
 Enter *97, press the "dial" soft key

Enter the extension of the ringing phone, followed by the # key
Group Call Pick- up
The feature allows you to pick up any ring phone in your group and can be programmed for basic, standard, and
premium users. Service must be programmed for use.

Enter *98, press the dial soft key

Parking a Call

Call Park is a feature that allows a person to put a call on hold at one Handset set and continue the conversation from
any other handset.

Press the Hold Soft key and enter *68 and the extension where you want to park the call followed by
the # key.

Pressing # will park the call to your own phone.
Retrieving a parked call
Enter *88, and press the dial soft key, followed by the extension and the # key. The parked is retrieved.

Push to Talk

This feature code allows for immediate communication useful for quick conversations between callers. The call will be
answered automatically, if the party is available.

Enter *50, press the dial soft key

Enter the extension you wish to call, followed by the # key. You will hear a tone soon as the connection
is made
Note: Push to Talk is a premium seat feature.
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