Printing Problems - Xerox WorkCentre 3215NI User Manual

Common Problems

Printing Problems

Condition
The machine does not print.
226 Xerox® WorkCentre® 3215/3225
User Guide
Possible Cause
The machine is not receiving
power.
The machine is not selected as
the default machine.
Check the machine for the following:
• The front door is not closed. Close the front door.
• Paper is jammed. Clear the paper jam. (See
• No paper is loaded. Load paper.
• The toner or drum cartridge is not installed. Install the toner or drum
cartridge.
If a system error occurs, contact your service representative.
The connection cable between
the computer and the machine
is not connected properly.
The connection cable between
the computer and the machine
is defective.
The port setting is incorrect.
The machine may be
configured incorrectly.
The printer driver may be
incorrectly installed.
The machine is malfunctioning.
Suggested Solutions
• Check the power cord connections.
• Check the power switch and the
power source.
• Select your machine as your default
machine in Windows.
Paper Tray Jams.)
• Disconnect the machine cable and
reconnect it.
• If possible, attach the cable to
another computer that is working
properly and print a job. You can also
try using a different machine cable.
• Check the Windows printer setting to
make sure that the print job is sent
to the correct port. If the computer
has more than one port, make sure
that the machine is attached to the
correct one.
• Check the printer driver options to
ensure that all of the print settings
are correct.
• Reinstall the printer software. (See
Installation and Setup.)
• Check the display message on the
control panel to see if the machine is
indicating a system error. Contact a
service representative.