Toshiba Strata CTX Manual page 59

start ACD System Administrator,
Strata ACD
events, 43
view calls, 40
view clients, 42
view groups, 38
view ports, 41
supervisors tab, 16,
system administrator's guide,
T
tabs
ACD groups, 20
agents, 18
general, 21
supervisors, 16,
telephone user guide,
Toshiba-keyset interface (TKI),
transfer call, 8
transfer to va/announce,
troubleshooting
accessing views,
trunk access code, 3
U
unavailable, 25
automatic, 25
unavailable reasons,
user guides and manuals,
V
VA
ports, 7
script, 7
VA (see Voice Assistant)
variables, 9, 11
view
Strata CTX ACD System Administrator
1
26
v
26
v
44
7
37
4
v
10/04
calls, 40
clients, 42
groups, 38
ports, 41
Voice Assistant, v, 7,
Index
32
T ~ V
49