View Groups - Toshiba Strata CTX Manual

Strata ACD
Recording Announcements

View Groups

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To access the Strata ACD views, double-click on
the Strata ACD icon (shown right).
Agents
Supervisor
From the View Groups window, you can see call traffic for each ACD group.
Most of the items and fields are self-explanatory or have been previously described in
Chapter 1 – System Administration.
The "Monitor ID" is a reference number that can be used to search for specific
Note
items in the log files.
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Views Refresh
ACD Groups
Group Properties
OAISYS Net Client Logon Settings
Strata CTX ACD System Administrator
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