Toshiba Strata CTX Manual page 24

Digital business telephone systems

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Table of Contents

System Administrator

Actions Tab

back placeholder's turn, ACD initiates a call from a Voice Assistant port to that Agent.

Upon answering, the Agent has three options:

1. Press

2. Press any other key such as

the caller left.

If the Agent presses

agent to the caller. If the agent hangs up, the call would remain in the queue and be

delivered to the next available agent.

Table 4 shows how the call back placeholder is processed.

Table 4

Call Back Behavior

Initial Announcement

Periodic Announcement

Overflow

Re-route

Enhanced Call Management

• Interflow

• Agent Sharing

Call Distribution

Wrap Up

No-answer Advance Time

No-answer Advance

Destination

Logout on Missed Call

to accept

to accept the call back call, the call back call is made from the

Operation

to repeat the call back number and the message that

No announcement is used for the placeholder.

The placeholder does not follow overflow/

re-route parameters and remains in the queue.

The placeholder does not follow overflow/

re-route parameters and remains in the queue.

The placeholder does not follow interflow parameters

and remains in the queue.

Agent sharing setup is used for the placeholder.