Agents Tab - Toshiba Strata CTX Manual

System Administrator

Agents Tab

Agents Tab
This screen defines the agents, their Agent IDs, passwords, and Agent priority values
used as part of the Agent Priority Routing. A series of buttons are provided across the
top of the screen for editing, copying, adding or deleting agents in the list (shown
below).
³ To change or add an Agent
1. From the Agents tab, select Edit, followed
by Edit, Copy or New Record. The screen
at right displays.
2. Enter (or change) the Agent ID, Name,
Password and Priority.
3. If you want the calls to be auto-answered,
check the last field.
4. Click OK.
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Strata CTX ACD System Administrator 10/04