Toshiba Strata CTX Manual page 58

Index
G ~ S
G
general description,
general tab, 21
getting started,
group properties windows,
groups
creating, 2
H
history, 45
I
installation guide,
interflow, 9
L
log in, 2
log out, 2, 25
automatic, 24
log to file, 8
M
media, v
MIS server, 45
music-on-hold, 22,
N
Net Phone, v
Net Server, v
O
OAISYS, v
call router,
Net Phone,
Net Server,
Voice Assistant,
operations manual,
48
v
1
39
v
30
v
v
v
v
v
overflow/reroute call,
P
parameters, 7, 9, 11
pilot DN, 3
Q
queue
enabled, 21
R
recording announcements,
related documents/media,
reroute call, 22
route destination, 3
run va script, 7
S
screens
ACD groups tab,
DJHQWV WDE,
DODUPV WDE,
FDOO PDQDJHPHQW WDE,
JHQHUDO WDE,
PLVFHOODQHRXV WDE,
VXSHUYLVRUV WDE,
actions tab, 5
agents tab, 18
miscellaneous tab,
supervisors tab,
system administrator,
scripts, 9
send DDE message,
send email, 9
send LCD message,
set up ACD, 37
share agents, 9
Strata CTX ACD System Administrator
22
32
v
20
24
28
22
21
30
26
3
16
1
8
8
10/04