Action Buttons; First-Time Set Up - Toshiba Strata CTX Manual

System Administrator
³ To log in if the ACD System Administrator program is already activated
1. Select File > Log In.
2. Log on with a valid username and password, then press Enter.
³ To log out
³
Select File > Log Out.

Action Buttons

Across the top of the Strata ACD System Administrator screen is a series of four
action buttons. These buttons are shortcuts to four basic functions. The buttons are:
Edit selected records.
Copy selected record.
New record.
Delete selected records.

First-time Set Up

The first time you use the ACD Administrator to create ACD Groups, add Agents,
Supervisors, and define or select alarms and actions, it is actually better to select the
tabs from right to left. First, define items on the Miscellaneous tab, then Unavailable
Reasons, Actions, Supervisors, Agents, and ACD Groups last. This is because some of
the items defined in the tabs on the right must be established so that they will show up
in the ACD Groups tab.
2
Strata CTX ACD System Administrator 10/04