Toshiba Strata CTX Manual page 45

Table 6 Basic and Enhanced Default Announcements (continued)
ACD Announcement
Model Description
Initial and
Periodic
Enh Announcement
(Position + CB
option)
Strata CTX ACD System Administrator
Ann.
Suffix
1
53 9953 – "Thank you for calling."
54 9954 – "There are..."
55 9955 – "...callers ahead of you."
9956 – "If you would like us to wait in line for you and call you
56 back when your turn comes up, press 1. Press any other key
to wait for the next available agent."
9957 – "After the tone, please state your name, extension
57 number, and a brief description of your problem, then press
#."
9958 – "If we can reach you at this number press 1, otherwise
58
press 2."
59 9959 – "Your phone number is..."
9960 – "Thank, you, an agent will call back as soon as
60
possible."
9961 – "Please hold and your call will be answered as quickly
61
as possible."
9962 – "Using keys on your phone, enter area code and
62 phone number where we can reach you, press # when
finished."
2
63 9963 – "Thank you for holding."
10/04
System Administrator
Recording Announcements
Default Announcement
35