Toshiba Strata CTX Manual page 39

F
IELD
Action
Table 5
Active Agents+Supers <= X (X = alarm threshold that you set)
Avail Agents + Supers <= X (X = alarm threshold that you set)
Call Abandoned
Calls Waiting > X (where X = Calls)
Longest Call Waiting > X sec. (where X = seconds)
Wait Calls/Avail Agts + Supver > X (where X = percent)
Number of Ringing Calls > X (where X = calls)
Longest Ringing Call > X seconds
%Y, %X, %Q, %O, %G are parameters. See
Strata CTX ACD System Administrator
D
ESCRIPTION
Create an action for the alarm by placing your cursor in the field and
typing over "None." A few examples of what you could create are:
• Overhead page
• Alarm Active Agents - Send Message to LCD phone.
• Alarm Available Agents - Send Message to LCD phone.
• Alarm Abandoned Call - Send Message to LCD phone.
• Alarm Calls Waiting - Send Message to LCD phone.
• Alarm Longest Wait - Send Message to LCD phone.
• Alarm CW per Agent - Send Message to LCD phone.
• Select Tone – none - Send Message to LCD phone.
• Select Tone – Emergency Ring - Send Message to LCD phone.
• Select Tone – Splash - Send Message to LCD phone.
• Select Rate – Play Continuous - Send Message to LCD phone.
• Select Rate – Play once - Send Message to LCD phone.
Available Alarms
Alarm
10/04
"Parameter Variables" on page 11
System Administrator
ACD Groups Tab
LCD Display
ALM Active Agts <%Y
ALM Avail Agts <%X
ALM Abnd Call
ALM %Q Calls Wait
ALM LCW = %O
ALM Calls/Agt High
Call Ring in %G
Call Ring in %G
for definitions.
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