Toshiba Strata CTX Manual page 33

F
IELD
ReRoute when
Disabled
#1~#4
Strata CTX ACD System Administrator
D
ESCRIPTION
This action is followed if the queue is Disabled.
Enhanced Call Management
(This section is only available in the Enhanced Model.)
Choose one of the triggers from the drop-down menu. They are: None,
Agent Utilization, Busy Ratio and Calls Waiting. When you select
Agent Utilization or Busy Ratio, you must also enter a percentage in
the next field. If you select Calls Waiting, you must also enter the
number of calls.
Action: Choose an action from the list to be taken when the trigger
criterion is met.
10/04
System Administrator
ACD Groups Tab
23