Toshiba Strata CTX Manual page 46

System Administrator
Recording Announcements
Table 6 Basic and Enhanced Default Announcements (continued)
ACD Announcement
Model Description
Initial and
Periodic
Enh Announcement
(Wait Time +
CB option)
Basic Overflow
Basic Overhead Page
Miscellaneous
Basic
Prompts
1. Announcement used in an Initial Announcement only.
2. Announcement used in a Periodic Announcement only.
Note Changing one type of announcement (Initial), automatically changes the other (Periodic).
36
Ann.
Suffix
1
64 9964 – "Thank you for holding."
65 9965 – "Your estimated wait time is ..."
9967 – "If you would like us to wait in line for you and call you
67 back when your turn comes up, press 1. Press any other key
to wait for the next available agent.""
9968 – "After the tone, please state your name, extension
68
number, and brief description of your problem, then press #."
9969 – "If we can reach you at this number press 1, otherwise
69
press 2."
70 9970 – "Your phone number is..."
9971 – "Thank, you, an agent will call back as soon as
71
possible."
9972 – "Please hold and your call will be answered as quickly
72
as possible."
9973 – "Using keys on your phone, enter area code and
73 phone number where we can reach you, press # when
finished."
2
74 9974 – "Thank you for holding."
91 9991 – "Please hold while your call is transferred"
96 9996 – "Calls waiting in queue equal" 'x'
97 9997 – "Please handle these calls."
— 9997 – "Seconds"
— 9998 – "Minutes"
— 9993 – "Calls waiting in queue equal ..."
— 9994 – "...please handle these calls."
Default Announcement
Strata CTX ACD System Administrator 10/04