Toshiba Strata CTX Manual page 21

Table 1 Default Actions, Scripts and Parameters (continued)
Action Name
Periodic Announcement
(wait time + CB option)
1. To use the calculated wait time use %G, 1, %K.
2. To use the calculated wait time use %G,1,%K,#407,%G.
3.
Parameters in bold, #407,%G
extension to transfer the call to (either a Voice Mailbox or Quick Message code.
Parameter Variables
Variables are used within the definitions of actions to dynamically provide
information about the triggering ACD group or call.
Table 2
Var.
%G ACD group's unique ID or Pilot Extension.
%K The group's running average-talk time.
%M The total number of Agents and Supervisors that belong to the group.
%O The duration of the longest waiting call, in seconds.
The total number of waiting calls. Note that a waiting call is a queue call that ACD
%Q
failed to push to an Agent because there are no ready Agents.
%R The total number of calls that are currently alerting an Agent station.
%S The group's programmable, estimated average-talk time.
%W The group's programmed name
%X The total number of available Agents and Supervisors in the group.
%Y The total number of active Agents and Supervisors in the group.
%Z Ratio: %Q / %X, or Waiting Calls> / <Total Available Agents and Supervisors>.
Var.
%A The call's account number.
%B The call's position in the queue. The first position in the queue is one.
%D The call's associated DNIS value.
Strata CTX ACD System Administrator
Action Type
Transfer Call to IVR/
Announcement
,
can be changed. In this case, #407,%G represents the
Variables
10/04
VA
Script
876
Group Variables Description
Call Variables Description
System Administrator
Parameters:
Ports
Variables (see
G1 %G,%P,1,%K
Actions Tab
Table 2
)
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