Toshiba Strata CTX Manual page 19

F
IELD
Address
Subject
Message
Attach
Interflow To
Target Threshold
Share agents from
the following
group
Table 1 Default Actions, Scripts and Parameters
Action Name
Alarm Abandoned Call
Alarm Active Agents
Alarm Available Agents
Alarm Calls Waiting
Alarm Calls Waiting per
Agent
Alarm Longest Waiting
Call
Strata CTX ACD System Administrator
D
ESCRIPTION
E-mail address where e-mails will be sent.
Subject of e-mail.
Message being sent.
Any attachments which should be sent along with the e-mail.
Available settings: None (default), Group IDs/names of available ACD
groups
Available settings: Agent Utilization > X% (default), Busy Ratio > X%,
Calls Waiting > X
Type: Share Agents (Enhance)
Available settings: None (default), Group IDs/names of available ACD
groups
Table 3
Note See for additional information on Share Agents.
Action Type
Send Message to LCD
phone
Send Message to LCD
phone
Send Message to LCD
phone
Send Message to LCD
phone
Send Message to LCD
phone
Send Message to LCD
phone
10/04
Type: Send Email
Type: Interflow (Enhance)
VA
Ports
Script
n/a n/a
n/a n/a
n/a n/a
n/a n/a
n/a n/a
n/a n/a
System Administrator
Actions Tab
Parameters:
Table 2
Variables (see
Abandon Call @%G
Active Agts <%Y@%G
Avail Agts <%X@%G
Calls Wait = %Q@%G
Calls/Agt High @%G
LCW >%O&%G
)
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