Alarms/Notification Tab - Toshiba Strata CTX Manual

Digital business telephone systems

Hide thumbs Also See for Strata CTX:

Table of Contents

System Administrator

ACD Groups Tab

Alarms/Notification Tab

Up to eight alarms can be reported to the Supervisor for each ACD Group. These

alarms are defined by choosing an alarm to be reported and then selecting the action to

be performed when the alarm occurs. See

IELD

#1~#8

ESCRIPTION

Choose one of the alarms from the drop-down menu. They are:

• None

• Agent Utilization > X%

• Busy Ratio > X%

• Active Agents + Supers <= X

• Available Agents + Supers <= X

• Call Abandoned

• Calls Waiting > X

• Longest Call Waiting > X seconds

• Calls Ringing > X

• Longest Call Ringing > X seconds

Table 5

for a list of available alarms.

Strata CTX ACD System Administrator

10/04

Table of Contents

Strata ctx acd system