Supervisors Tab - Toshiba Strata CTX Manual

System Administrator
ACD Groups Tab

Supervisors Tab

Refer to the following field table when entering or changing Supervisor information.
F
IELD
Call Distribution
Wrap-Up
No Answer
Advance
26
D
ESCRIPTION
Choose the routing algorithm to be used for finding an available
supervisor. Two options are available, Linear or Round-Robin. The
supervisor is an agent of last resort when answering the login
question to answer calls as part of the group (the Supervisor may opt
upon log in to take calls as an agent of last resort). This search is only
used when more than one Supervisor logs into the same group.
Set the length of time allowed the agent to wrap-up the work before
making the agent available for the next call.
Set the length of time for ringing an agent before advancing the call to
an available agent.
Behavior and Timers
Strata CTX ACD System Administrator 10/04