Flexible Buttons - Toshiba Strata CTX User Manual

The Grand Tour
ACD Telephone

Flexible Buttons

All flexible buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on telephone keystrip,
see your System Administrator.
Table 1
Button
89Ã8hyy
89ÃCryƒ
89ÃQV
(Pick up)
‰hvy
Vh‰hvy
@qÃX…hƒÃVƒ
T‡h…‡@qÃ
Tuvs‡
G‚tÃDPˆ‡
H‚v‡‚…Ã8hyy
E‚v
X‚…xÃVv‡
4
Table 1
Flexible Button Definitions
The extension that is used to log into an ACD Group becomes the
89Ã8hyy
telephone's
Supervisor to receive ACD calls, make/receive PBX calls, and Log In/Out
of the ACD Group. This button can be used to make/receive non-ACD
calls when logged out.
Places an ACD call on hold and automatically rings the Supervisor.
Enables an Agent to Pick Up ACD calls ringing at any Agent's telephone
in the same group. The call remains registered as an ACD call after being
picked up.
Avail: Enables the telephone to accept ACD calls.
Unavail: Stops ACD calls from temporarily ringing the telephone. Calls
will stack up in queue if all Agents are Unavailable. Calls will go to
Re-route Destination only if all Agents Log Out.
Sets Wrap Up time to end in one second. After one second, the telephone
becomes available to take ACD calls.
(Supervisor only) Used to start or end an ACD shift. Pressing this button
shows options on the LCD: 1 Disable, 2 Enable, 3 Scheduled. "End shift"
stops calls from entering the ACD queue and directs all new incoming
ACD calls to a pre-assigned destination.
Agents or Supervisors use this to log in and out of the ACD Group. It is
used with the
(Supervisor only) Monitors (listens to) an ACD call.
(Supervisor only) This enables the Supervisor to participate in the
Agent's call, making it a three-way conference.
Assigns a tracking code to an ACD call.
explains the function of each ACD button.
Definition
button. This button enables an Agent or
89Ã8hyy
button.
Strata CTX ACD Agent/Supervisor Telephone 07/04