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Customer Support
SMART's Technical Support team welcomes your call. However, you may want to contact your
local reseller first if you experience problems with any SMART product. SMART's resellers can
readily provide you with quick advice, so you can start enjoying the benefits of your Rear Projection
SMART Board interactive whiteboard without delay.
Contacting SMART Technical Support
You may contact SMART Technical Support at:
Telephone: toll-free at 1.866.518.6791 (Canada /U.S.) or +1.403.228.5940 (all other countries)
(Available 7 a.m. − 6 p.m. Mountain time from Monday to Friday)
Fax: +1.403.245.0366
E-mail: support@smarttech.com
Web site: www.smarttech.com
Please tell us when you purchased your 2000i, its serial number, the dealer's name, your
computer's operating system, your version of SMART Board driver, and the name of the application
software causing the problem, if applicable.
General Inquiries
Main Switchboard: toll-free at 1.888.42.SMART (Canada/U.S.) or +1.403.245.0333 (all other
countries)
Fax: +1.403.228.2500
E-mail: info@smarttech.com
Our Address: SMART Technologies Inc.
Suite 600, 1177 − 11th Avenue SW
Calgary, AB CANADA T2R 1K9
Warranty
All Rear Projection SMART Board 2000i interactive whiteboards are covered by a one-year limited
equipment warranty. The integrated projector in the unit is covered by a two-year limited equipment
warranty. If you need to return defective merchandise, call SMART Technical Support to receive
the appropriate Return of Merchandise Authorization, as well as shipping instructions so that your
2000i or internal projector can be sent to an authorized service center.
Warranty Shipping Charges
Shipping charges incurred from warranty service are paid as follows: The customer is responsible
for shipping the system to the service center. SMART pays return shipping via ground service on
any product returned for service within the warranty period. Any charges associated with a
customer-requested rush order are billed to the customer. Following the warranty period, the
customer is responsible for shipping the product to and from the service center. Read the warranty
shipped with your 2000i for details.
Registration Card
A Registration Card is shipped with every 2000i. To facilitate user support and to receive news and
updates, fill in and mail the card to SMART Technologies Inc. Alternatively, you can register online
at the end of the SMART Board software installation process.
2000i Installation Guide
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