Micron ClientPro XVI User Manual page 75

Returning Equipment to Micron Electronics
If it is determined that your system needs to be returned to Micron for repair or
replacement, please observe the rules listed below. Failure to follow any of
these rules may result in long delays in repair or the simple return of the system
without repair.
1. Contact Micron Technical Support at 1-800-877-8856 to obtain
an RMA (Return Material Authorization) number and to obtain
shipping instructions before returning any portion of your sys-
tem.
2. Make sure all printed-circuit boards or static-sensitive peripher-
als are completely enclosed in anti-static bags or foam.
3. Print the RMA number in large, legible numbers in black ink on
the outside of the shipping boxes.
4. Enclose a note describing the problem as well as the name of
the technical support representative who authorized the return.
Micron also highly recommends that you follow these additional steps for your
protection:
1. Make a complete backup of your hard drive(s) before returning
the system.
2. Use the original packing material that came with your system.
Please ship to the following address:
A-2
Micron ClientPro X
Micron Electronics, Inc.
Attn: RMA #xxxx
1400 Shilo Drive
Nampa, ID 83687
VI
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Please Note:
It is essential to obtain
this RMA number from
Technical Support or
Customer Service
BEFORE returning any
Micron material.
User's Guide
Micron Electronics, Inc.