Appendix A: Contacting Technical Support; Before You Call - Micron ClientPro XVI User Manual

Appendix A: Contacting Technical Support

If you are experiencing problems with your Micron system and Chapter 4, "Common
Problems" does not provide the information needed to correct your problem, feel free to
contact Micron Technical Support at 1-800-877-8856. Additional areas of support may
be found by contacting the Micron Technical Support BBS at 1-800-270-1207, Technical
Support Internet Mail: techsupport.meic@micron.com, Compuserve: GO MICRON or
GO PCVEND-21, and Micron Electronics Home Page: http://www.mei.micron.com. But
before you do, take a few minutes to read this section for information about the equipment
and information you might need to help the technical support representative diagnose the
problem.

Before You Call

Before contacting Micron Technical Support, please follow the next few steps. These
steps are designed to prepare you for any of the questions the technical support
representative might ask or any procedures he or she may need you to do. This will help
solve your problem in the fastest possible time.
1. Make sure your system is plugged into a grounded power outlet.
2. Locate the failing system as near a telephone as possible,
preferably close enough so that you can simultaneously talk
with the technical support representative while you work on the
system.
3. Have a medium to small sized Phillips-head screwdriver
available. It's possible you may need to open your system to
correct the problem.
4. Write down all error information you can remember, including
error messages, software used (with version numbers), and so
on.
We hope Micron Technical Support will be able to solve your problem over the
telephone. However, in some extreme cases your system may need to be
returned to Micron Electronics, Inc. for repair. The next section describes what
to do if this is the case.
Micron Electronics, Inc.
Introduction
A-1