Scp 3 Normal Call Actions; Scp 4 Fault Analysis - Xerox Phaser 3635MFP Service Manual

SCP 3 Normal Call Actions

Normal Call Actions are used to determine the reason for the service call.
Procedure
NOTE: If a fault message appears at any time. Refer directly to the RAP for the fault message
and perform the procedure.
If possible, perform the following:
1. Review any defective print or copy samples.
2. Determine that the user accessible settings are correct. If necessary refer to the user doc-
umentation.
3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.
4. Print the Customer Assistance Report (Call for Assistance), then record the total print
count.
5. Go to SCP 4 Fault Analysis.
Service Call Procedures
SCP 3, SCP 4

SCP 4 Fault Analysis

Fault Analysis is used to identify a fault.
Procedure
When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor-
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte-
nance.
Fault Codes
If a fault code is displayed, go to the relevant RAP.
Power Failure
If the machine fails to switch on, go to the 01A Power Failure RAP.
Boot Failure
If the machine is in a continuous boot cycle and does not come to a Ready to Copy state, go to
the OF6 Unable to Boot RAP.
UI Faults
If the machine is on but the UI is blank, go to the OF2 UI Touch Screen Error RAP.
Fax Faults
If the machine has a fax fault, go to the 20A Fax Faults Without a Code RAP.
Stapler Faults
If the machine has a stapler fault, go to the OF5 Stapler Fault RAP.
Copying Faults
If the machine does not copy correctly when the customer uses features such as auto size
detect, edge erase, book copying and image shift, go to the OF4 Copying Error RAP.
Audible Noise
If the machine is making an unusual noise, go to the OF1 Audible Noise RAP.
Overheating or Smells
If the machine is creating excessive heat or odors, go to the OF3 Air Systems RAP.
Image Quality Defects
If the image quality is defective, go to the IQ1 Image Quality Entry RAP.
For image quality specifications, refer to the following:
• IQS 1 Solid Area Density.
• IQS 2 Skew.
• IQS 3 Registration.
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Phaser 3635MFP