Scp 3 Normal Call Actions; Scp 4 Fault Analysis - Xerox WorkCentre 4150 Service Manual

SCP 3 Normal Call Actions

Normal Call Actions are used to determine the reason for the service call.
Procedure
NOTE: If a fault message appears at any time. Refer directly to the RAP for the fault message
and perform the procedure.
If possible, perform the following:
1. Review any defective print or copy samples.
2. Determine that the user accessible settings are correct. If necessary refer to the user doc-
umentation.
3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.
4. Print the Customer Assistance Report (Call for Assistance), then record the total print
count.
5. Go to SCP 4 Fault Analysis.
Service Call Procedures
SCP 3, SCP 4

SCP 4 Fault Analysis

Fault Analysis is used to identify a fault.
Procedure
When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor-
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte-
nance.
Fault Codes
If a fault code is displayed, go to the relevant RAP.
Power Failure
If the machine fails to switch on, go to the 01A Power Failure RAP.
Boot Failure
If the machine is in a continuous boot cycle and does not come to a Ready to Copy state, go to
the 03-800 Check HDD RAP.
UI Faults
If the machine is on but the UI is blank, go to the OF2 UI Touch Screen Error RAP.
Document Detection Failure
If the machine fails to detect a document in the DADF, go to the 05A Document Not Sensed in
DADF RAP.
Fax Faults
If the machine has a fax fault, go to the 20A Fax Faults Without a Code RAP.
Copying Faults
If the machine does not copy correctly when the customer uses features such as auto size
detect, edge erase, book copying and image shift, go to the OF4 Copying Error RAP.
Finisher Faults
If the finisher displays the following faults:
• False jam clearance instructions for the finisher.
• Communication errors between the finisher and the machine.
• Erratic behavior of the finisher.
Make sure that the finisher DIP settings are correct, go to the 12A Finisher PWB DIP Switch
Settings RAP.
Audible noise
If the machine is making an unusual noise, go to the OF1 Audible Noise RAP.
September 2006
1-4 WorkCentre 4150