Polycom RSS 2000 User Manual page 25

Figure 2-13 User customization screen
Customizing the IVR Messages
Figure 2-14 IVR Message setting section
Users will hear different IVR messages when operating the RSS 2000. The
user can change the system's IVR messages in the "IVR message" area on this
interface.
•
When an IVR file is uploaded to the RSS 2000, the file name must consist of only
alphanumeric characters.
•
The file format is PCM, 16 bit, single-channel file with a sampling frequency of
16KHz.
After changing IVR messages, the user can select the corresponding language
and click on the play button to the right to listen。
If the user wish to change the IVR messages, first select the corresponding
language, and then click on the "Browse" button beneath the drop-down list.
Confirm the path of the file to be changed, and click on the "Download file"
button to download the new file. After the file has been downloaded, play
the message to confirm that the file change has been successful.
Customizing Web user interface logos
Figure 2-15 Web user interface logo setting section
The user can change Web interface logos in the "Web user interface logo"
area of the interface.
Logo image files must have file names consisting only of alphanumeric characters; the
file format must be GIF and file size must be 1003 × 46.
Polycom RSS 2000 User Guide
2-13