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Polycom RSS 2000 User Manual

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  • Page 1 RSS 2000 User Guide Version .0...
  • Page 2 Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.

  • Page 3: Table Of Contents

    Unpacking and Installing the RSS 2000 ·································· 1-2 Initial RSS 2000 IP Configuration ·········································· 1-2 Web User Interface (UI) ······························································ 2-1 Logging into RSS 2000 via the Web ······································· 2-2 RSS 2000 Web UI Main screen ·············································· 2-2 System Information ··························································· 2-3 Product Information ······················································...
  • Page 4 Start Recording ····························································· 3-4 Live Streaming ····························································· 3-5 Immediate Recording····················································· 3-5 Archive Name Format···················································· 3-6 Using a Polycom MCU for Single Point Recording ··················· 3-7 Point-to-Point Recording ···················································· 3-7 Entering a Recording Room············································· 3-7 Streaming without Recording ·········································· 3-9 Leaving a Recording Room ············································· 3-9 Onscreen User Interface (UI) –...
  • Page 5 Polycom RSS 2000 User Guide Appendix B - RSS 2000 Media Tools········································· 6-1 Accessing and Installing RSS 2000 Media Tools ······················· 6-2 Uninstalling RSS 2000 Media Tools ······································· 6-2 Operating Environment······················································ 6-2 Using RSS 2000 Multicast Player··········································· 6-2 Receiving Multicast Videos ············································· 6-3 Playing Multicast Videos ················································...

  • Page 7: Preface

    This User Guide provides system operation and setup information for users and administrators of the Polycom RSS 2000 system. The RSS 2000 is a network server that enables users to easily record, stream and archive media content. It supports recording and archiving of high-definition video content, processing of streaming media, and H.323...

  • Page 9: Rss 2000 Installation And Preliminary Configuration

    Keep the area around the Polycom RSS 2000 unit clean, free of clutter and well ventilated. • Decide on a suitable location for the RSS 2000 rack that will hold the RSS 2000 unit and is near a grounded power outlet. •...

  • Page 10: Unpacking And Installing The Rss 2000

    RSS 2000 unit and insert the Power cable into the power source socket. Connect the LAN cable to LAN 1 port on the rear panel of the RSS 2000 unit. Turn on power switch.
  • Page 11 Polycom RSS 2000 User Guide Figure 1-3 PC IP Address Settings Open the internet explorer and browse to: http://192.168.1.254 Login to the system. Use the default User name (Administrator) and Password (polycom). Figure 1-4 Login to Web UI Go to system configuration->IP setting and modify the IP address, the user can set a static IP or choose DHCP.
  • Page 12 IP Settings Page Changing the initial IP address via an RS232 Console or Telnet Another option to modify the IP address of the RSS 2000 is using the RS232 console. Connect to the RS232 port – and activate the console (9600, 8bits).

  • Page 13: Web User Interface (Ui)

    Web User Interface (UI) The RSS 2000 provides two types of user interface: • Web UI - Web Interface to configure, control, monitor RSS 2000 and view archives. The following operations can be performed using the Web UI: querying system information, activation/upgrading, registering to a gatekeeper,...

  • Page 14: Logging Into Rss 2000 Via The Web

    Web User Interface (UI) Logging into RSS 2000 via the Web Enter the RSS 2000's IP address in the address field and press enter. The user will see the RSS 2000's login page, as shown in Figure 2-1. After correctly entering a user name and password in the login screen, press enter to log in.

  • Page 15: System Information

    Information". This page displays product information, system usage, and activation status. Product Information Click on "Product Information" to view the RSS 2000's system name, product type, version, maximum H.323 connections, maximum archive viewers, maximum recording sessions, and activation status, as shown below.

  • Page 16: System Usage

    System Usage Click on "System Usage" in the navigation bar on the left side of the screen to view the RSS 2000's current hard drive usage, CPU usage, current device time, and synchronization of device time and time on current computer.

  • Page 17: Product Activation

    This screen is automatically refreshed once in every 30 seconds. Product Activation The user must activate an RSS 2000 after purchase or software upgrade before the user can perform normal recording. Click on "Product Activation" in the navigation bar on the left side of the screen to enter the product activation interface, as shown below.
  • Page 18 Activation of a newly-purchased RSS 2000 After the user purchase a new RSS 2000 server, he must obtain the device's Key Code and Upgrade Key Code from the Polycom Resource Center before the user can activate the device. Only an activated RSS 2000 can perform normal recording.
  • Page 19 "Key Code" area. You can find the device's license number and serial number among the documents (single page) on your RSS 2000, and you can also obtain the serial number on the product activation page, as shown in Figure 2-5.
  • Page 20 Enter the Upgrade Key Code in the "Activation Key" input box shown in Figure 2-5, then press the "Save" button to activate the software version of RSS 2000. Step 3 - Verify the Activation Status After entering both the Key code and the Upgrade Key code the product will be ready to be used.

  • Page 21: System Configuration

    IP settings page The fields "Obtain an IP address automatically (DHCP)" and "Obtain DNS server address automatically" may be used on future versions of RSS 2000 software, but are currently disabled. The device's IP address, subnet mask, default gateway, and DNS server...

  • Page 22: Gatekeeper Settings

    This page is used to configure whether the device registers to a gatekeeper. After registering to a gatekeeper, endpoints may call the RSS 2000's E.164 alias to establish a connection, and there will be no need to use a cumbersome IP address.
  • Page 23 GK. The GK will in turn send the playback or record request to the next available RSS 2000 device with the same prefix, and the user can play back or record a video on another RSS 2000 without having to disconnect and reconnect.

  • Page 24: User Customization

    RSS with the same prefix. Cisco Gatekeeper Registration - Select this if a Cisco GK is used. When a Cisco GK is used, the RSS 2000 will only determine if connection resources are fully allocated, and will transfer the endpoint's playback or record request when 10 H.323 connections are fully...
  • Page 25 IVR messages in the "IVR message" area on this interface. • When an IVR file is uploaded to the RSS 2000, the file name must consist of only alphanumeric characters. • The file format is PCM, 16 bit, single-channel file with a sampling frequency of 16KHz.
  • Page 26 Chapter 2 - Web User Interface (UI) Click on the "Browse" button in this area, confirm the path of the file to be changed, and click on the "Download file" button to download the new file. After the file has been downloaded successfully, the system's logos will be replaced with the new logos.

  • Page 27: Archives Backup/Delete

    After the endpoint is used to call and establish a connection with the RSS 2000, the menu screen sent from the RSS 2000 will appear on the endpoint. The default endpoint menu language can be set to any of 12 languages,...

  • Page 28: Clustering Settings

    RSS 2000 provides a device clustering function. After enabling the device clustering function and correctly setting clustering parameters, users can use an RSS 2000 to play video files stored on other RSS 2000 devices. Click on "System Configuration -> Clustering Settings" in the navigation bar on the left side of the screen to enter the clustering settings interface.

  • Page 29: System Settings

    RSS 2000 devices will now be configured in accordance with their actual network linkage, that is, configure one RSS 2000 device which is accessible via router to all of other RSS 2000 devices as a master device, and others are slave devices. In these circumstances, a device can access the master RSS 2000 and play back recordings stored on the master and other clients.
  • Page 30 System Settings Page Table 2-7 System Settings Details Item Details Turn on or turn off the RSS 2000 system’s firewall. Enable Turn on Windows the Firewall will prevent the system from illegal internet Firewall invasion. When checked, the device time will be automatically synchronized with the set time server.

  • Page 31: Logger Settings

    NTP server requires a certain time, the system time may not be instantly updated. Logger Settings RSS 2000 offers a background log backup function. The log files are used to troubleshoot the system by the Polycom Certified support experts. Clicking on "System Configuration -> Logger Settings" allows the user to configure the RSS 2000 system log information, the log models generated, and the size of the log files.

  • Page 32: Managing Log Files

    Web User Interface (UI) Managing Log Files For log files already created by the device, RSS 2000 offers a function to manage these log files. In the page shown above, click on the "View Log Files Created on this Device" link on the bottom of the page, and enter the View...
  • Page 33 Download Media Tools To download the media tools package used with the RSS 2000, click on the "Click Here to Download" link in the "Media Tools Download" area. For a description of the media tools, please refer to RSS 2000 Media Tools.

  • Page 34: Device Reset

    SSL Configuration The RSS 2000’s web server supports SSL (Security Socket Layer) protocol. After installing the SSL digital certificate on the device, the user can establish encrypted communications links between the user end and the server, ensuring the security of information transmitted from the web.
  • Page 35 Polycom RSS 2000 User Guide Figure 2-28 Create New Certificate Request Step 2 – Get Certificate After creating a certificate request, it automatically enters the "Certificate Signing Request" page. This shows the recently created certificate request information, copy the information in the text box into the digital certificate request page the user already purchased in order to generate a certificate.

  • Page 36: Account Management

    Chapter 2 - Web User Interface (UI) browser as "https://device IP address" in order to successfully connect. And it also requires installing the certificate according to the pop up message box on the local machine to be able to login to the web page. After this, the communication between the user end and the server will always encrypt data based on the SSL secured connection to ensure the security of transmitted data.
  • Page 37 Enter the endpoint’s E.164 number registered to GK. H.323 ID (optional) Enter the endpoint’s H.323 ID registered to GK. Recording will start automatically when the RSS 2000 receives a call from this endpoint’s configured IP address. Enable Immediate Use this setting to allow specific endpoints to bypass all...

  • Page 38: User Management

    Chapter 2 - Web User Interface (UI) The first check box under the "New" button on the endpoint page is "Select All". All of the endpoints will be checked if this check box is selected. User Management Click on Account "Management -> Users" to add new users, edit user properties, and delete users in the Users page.

  • Page 39: Delete User

    Details web pages. Note: There is a super administrator (User name: Administrator, Password: polycom) by default on the system, and this user has all privileges and cannot be deleted. However its password can be changed. Enter a valid e-mail address. The length cannot exceed 64 E-Mail characters (For future use).

  • Page 40: Add Group

    Chapter 2 - Web User Interface (UI) Add Group Click the "New" button on the Groups Management page, and the page will jump to the Add User Group page. On the Add Group page, the user can set the added group name, group description, and the endpoints and users included in the group.

  • Page 41: Active Directory Settings

    The RSS 2000 provides the function of integration with an Active Directory server, so that users on the integrated Active Directory do not need to register on the RSS 2000 to directly visit the RSS 2000 web management page to play a video.

  • Page 42: Recording Settings

    The RSS 2000 supports H.239 only. To record the proprietary People + Content standard, utilize a Polycom MGC to transcode the proprietary content to H.239. • The RSS 2000 can support a maximum of 2 single point recording tasks, or one point-to-point recording. 2-30...

  • Page 43: Single Point Recording Settings

    Polycom RSS 2000 User Guide Click on “Recording Settings” in the navigation bar on the left side of the page, and make settings on these pages for the RSS 2000’s single point recording properties, point-to-point recording properties, web dial-out recording, and multicast videos.
  • Page 44 Chapter 2 - Web User Interface (UI) Figure 2-37 Recording H.239 Dual Video Whether the RSS 2000 will record H.239 dual video depends on whether the endpoint supports H.239. Setting a Request for Fast Forward / Backward Interval in the Recording Process In order to ensure quality during playback, the RSS 2000 will request I-frames from the endpoint at the configured time interval.
  • Page 45 Recording Rights Settings This is used to set which endpoints can do single point recording after establishing a connection to the RSS 2000 when there are recording resources available. There are two levels of recording rights settings: allowing all endpoints to do recording, and only allowing endpoints listed in groups to do recording.

  • Page 46: Point-To-Point Recording Settings

    Point-to-point recording page. Here the administrator can configure settings for point-to-point recording. These settings will be used when endpoints dial and connect to the RSS 2000 and enter the recording room to start point-to-point recording. This will be done according to preset parameters. In...

  • Page 47: Access Rights

    Rate: Used to define the rate the endpoints connect to the recording room. The range is between 128kbps and 1024kbps. • The maximum number of recording rooms that can be added on one RSS 2000 is • SD/HD recording for Point to Point calls is not supported.
  • Page 48 Web User Interface (UI) • Allow All: When this is selected, all endpoints that have established a connection to RSS 2000 can join the recording room while the recording room is not full. • Group List: When this is selected, only endpoints that are part of selected groups can enter the recording room.

  • Page 49: Dial Out And Record Through The Web

    • After dialing and establishing a connection through the web, if there are no recording resources available on the RSS 2000, then the connection will terminate after 40 seconds. •...
  • Page 50 Through this address, users can view the list of all videos Address currently being multicast. Session Advertisement Sets the port used by the video list sent by the RSS 2000 Port device, with a range between 3000 and 3999. Media Destination Sets the multicast address used by the video’s audio and...
  • Page 51 Polycom RSS 2000 User Guide Figure 2-43 Archives Multicast To stop multicasting video, right click the Play button again and select “Stop Multicast of this Video”. Also users can configure how many times they want to repeat this archive by...

  • Page 52: Managing Recording Files

    • RSS 2000 Multicast Player is multicast software specifically designed to receive multicasts sent by the RSS 2000 device. For more details, please refer to Using RSS 2000 Multicast Player. Managing Recording Files Click on “Archive Videos”...

  • Page 53: Looking Up Archives

    Video Name name) + recording time”. Video names can be edited after being generated by recording. Shows the H.323 name of the RSS 2000 device the archive is Server saved on. The start time is the RSS 2000 device’s time when recording Start Date/Time starts.

  • Page 54: Changing Archive Properties

    Chapter 2 - Web User Interface (UI) Single-clicking on a property in the archive table’s header can order the archives by that property in increasing order or in decreasing order. When the table is in ascending or descending order by any property, clicking the header again will sort the list in the opposite order.

  • Page 55: Playing Archives

    The default video playback address in the e-mail includes the link to the RSS 2000 LAN 1 port IP address. If the network the RSS 2000 is on is behind a firewall, external users usually cannot access the RSS 2000’s private address to play the video.

  • Page 56: Deleting Archives

    H.323 Connection Status Display The recording status of the endpoint currently connected to the RSS 2000 can be displayed in real time on the bottom of the web page, as shown below. Recording control and status display can be done for the connections that show the H.323 connection status as connected.
  • Page 57 RSS 2000, tabulated once every 5 seconds. • The H.239 column displays whether or not H.239 is enabled on the endpoint, but does not show if the RSS 2000 is recording or playing back H.239. It only identifies if this endpoint has H.239 capability. •...

  • Page 59: Onscreen User Interface (Ui) - Conference Recording

    Onscreen User Interface (UI) – Conference Recording In addition to using the Web UI to manage the RSS 2000, users can also use the onscreen UI which allows the user to perform recording and playback tasks to interact with the device. This chapter will explain in detail how to use the onscreen UI to perform single point and point-to-point recording.

  • Page 60: Single Point Recording Using An Endpoint Menu (Onscreen Ui)

    When ”Record my PC Content” is selected, the RSS 2000 will record the PC content sent by the endpoint and also store the audio/video bit stream in a file. When played...
  • Page 61 Polycom RSS 2000 User Guide and the primary (large) window displays the recorded PC. If PC Content recording is selected, but no PC content iwas sent during the recording, the Windows Media Player file will still open two windows during playback but the primary window for PC content will remain black.

  • Page 62: Start Recording

    "Pause" option will change to "Resume". The user will also hear an IVR message "The conference recording is now paused." The bit stream sent by the endpoint to the RSS 2000 will not be stored while recording is paused.

  • Page 63: Live Streaming

    • The RSS 2000's internal storage will reserve 500 MB of storage space. Recording will be stopped and a video file created if the free hard drive space falls to less than 500 MB during a recording.

  • Page 64: Archive Name Format

    This functionality is intended to be used in case of connection where the Far End Camera Control or the DTMF are being disabled, which will not allow the user to navigate via the RSS 2000 onscreen menu. Archive Name Format Files produced from single point recordings are named using the following rule: Endpoint's H.323 alias + Recording time stamp (Date &...

  • Page 65: Using A Polycom Mcu For Single Point Recording

    Web UI. Entering a Recording Room From any H.323 endpoint, call the RSS 2000, the user will arrive at the main menu. Use the remote control to select "Recording room," and enter the recording room interface, as shown below. This will display the recording...
  • Page 66 When a second endpoint joins the conference, both participants will be shown two images processed by RSS 2000, depicting each of the two connected endpoints. Pressing any direction key on an endpoint remote control will display the main Recording Room menu, as shown below.

  • Page 67: Streaming Without Recording

    [RSS 2000 prefix][Recording room prefix]*[E.164 of endpoints invited to participate] Building on the example above, if the E.164 alias for RSS 2000 is 1234, the Recording Room alias is 5678, and the endpoint to be invited has E.164 alias 0460, then the user can dial 12345678*0460.

  • Page 69: Onscreen User Interface (Ui) - Archive Playback

    An H.323 endpoint can play back a video stored as a raw bit stream by calling the RSS 2000. RSS 2000 can support a maximum of ten simultaneous H.323 playback connections. Use the endpoint remote control and Far End Camera Control to select "Play Video"...

  • Page 70: Video Viewing Rights

    Figure 4-2 Video information and preview Videos on the RSS 2000 Archive List can be previewed if they meet the following four conditions: • The archives were recorded in resolution lower than SD (Standard Definition).

  • Page 71: Quick Access Codes For Archive Playback

    Polycom RSS 2000 User Guide After an endpoint calls an RSS 2000 and makes a connection, videos will be listed for playback only when the endpoint has viewing rights and its video algorithm supports the video. If the endpoint does not support the video algorithm, a video will not be shown on the Archive List even if the endpoint has viewing rights.

  • Page 72: Sorting Archives

    Quick play (with RSS 2000 not registered to a gatekeeper) Call the RSS 2000's IP address and input the quick access code in the endpoint's extension field (the endpoint must support the extension number field) to view the video file without navigating through menus.

  • Page 73: Pin Codes

    Playback" interface, the chosen video will be played. If a PIN code has been set for a video, the RSS 2000 will give a voice prompt asking the user to enter the video's PIN code. When DTMF tones are used to enter the video's PIN code, the entered number will be shown marked with an "*"...

  • Page 74: Fast Forward/Reverse/Stop

    Reverses the current video. Reverse will stop at the previous I-frame. The Web UI can be used to set the interval between I-frames. The RSS 2000 has a default interval between I-frames of one minute; the interval can be set as 1-10 minutes.
  • Page 75 Polycom RSS 2000 User Guide Italian, German, French, Spanish, Portuguese and Norwegian. Use the remote control to select the desired language. The interface will jump back to the main menu after a language selection has been made, and the selected...

  • Page 77: Appendix A - Terminal Setting And User Commands

    The RSS 2000 supports command settings for the configuration of equipment and troubleshooting. There are two ways of using commands to configure settings: one is to connect to the RSS 2000's serial port and use an emulation program like Hyperterminal; the other is to use telnet. The format of commands is the same in both cases.

  • Page 78: Overview Of Commands

    After forgetting the login password, a user can use emulation software to connect to the serial port, and then reset the RSS 2000. When “…” is displayed on the emulation software, press "CTRL+C," and the user will be able to login to the system without entering the password.

  • Page 79: System Reset

    # ..........Reset login password Enter “reset password" after the prompt "#" and press Enter to reset the current password to the default password (polycom), allowing the user to reset the login password. # reset password Password has been successfully reset.

  • Page 80: Telnet Settings

    Enter "ftp on" or "ftp off" after the prompt "#" and press Enter to enable or disable the FTP function. Entering "ftp on" enables the RSS 2000's FTP functions. Those users defined on the RSS 2000 can now use the FTP protocol to download video files on the device. # ftp on Ftp service enabled.
  • Page 81 Please input administrator's password to continue: Enter the correct administrator password after the prompt and press Enter; the system will start to delete all video files on the RSS 2000. The following information will be shown after all files have been successfully deleted: Clear all archives command send out OK.

  • Page 83: Appendix B - Rss 2000 Media Tools

    RSS 2000. • RSS 2000 Archive Converter: Used to convert the format of raw bit streams from RSS 2000 video recordings. • RSS 2000 Upload: Used to upload video code converted by the RSS 2000 Archive Converter to the RSS 2000.

  • Page 84: Accessing And Installing Rss 2000 Media Tools

    Video Card: at least 32M • Operating System: at least Windows 2000/XP/Vista The user’s PC must have at least 1G memory if he use the RSS 2000 Archive Converter to convert the format of a high-definition video bit stream. Using RSS 2000 Multicast Player...

  • Page 85: Receiving Multicast Videos

    Polycom RSS 2000 User Guide make sure that the RSS 2000 device on the network is multicasting and set the firewall on your PC to allow multicasts. Click on Start -> Programs -> Polycom -> RSS 2000 Multicast Player -> RSS 2000 Multicast Player to use this tool.

  • Page 86: Playing Multicast Videos

    Chapter 6 - Appendix B - RSS 2000 Media Tools multicast operating window, as shown below. Figure 6-3 List of received video files Playing Multicast Videos Use the mouse to select a video from the list shown in Figure 6-3, and single-click the "Play"...

  • Page 87: Adjusting Video Window Size

    Polycom RSS 2000 User Guide When selecting a device or a video using the mouse, detailed information concerning the selected device or video will be shown on the right side of the window. Because the software requires some time to acquire the I-frame of the video stream, there will be a slight delay between clicking on the "Play"...

  • Page 88: Using Rss 2000 Archive Converter

    The converted bit stream files can only be used by the RSS 2000. Use the file upload tool—RSS 2000 Upload—to upload the files back to the RSS 2000. Please see Using RSS 2000Upload for an overview of the file upload tool.
  • Page 89 Polycom RSS 2000 User Guide Figure 6-8 Open Archive Click on the "Browse File" button and select the bit stream file the user wish to convert. If the user wish to view information concerning the file, click on the "Detail" button to call up the interface shown below.
  • Page 90 Chapter 6 - Appendix B - RSS 2000 Media Tools Figure 6-10 Conversion type Select a file conversion type: Native Archive Format or MP4 Format. After selecting, click on the "Next" button to enter the other conversion option interface. Figure 6-11...
  • Page 91 Polycom RSS 2000 User Guide ― Video Preview: Sets whether a video preview will be shown by the conversion tool during the conversion process. A preview is shown when this box is checked, but not permitted when this box is unchecked.

  • Page 92: Using Rss 2000 Upload

    "123456". Overview of Interface Areas Click sequentially on the Start -> Programs -> Polycom -> Media Tools -> RSS 2000 Upload to use RSS 2000 Upload. The interface will now be as shown below. Figure 6-14...
  • Page 93 Figure 6-15 Video file information • Area 4 is used to login to the RSS 2000 server. Clicking on "Login" will cause the login screen shown Figure 6-16 to pop up. Figure 6-16 Login dialog box...

  • Page 94: Starting File Upload

    RSS 2000. After successful login, the IP address of the RSS 2000 will be shown after "RSS 2000:" in Area 4, as shown in Figure 6-17. The files will now be uploaded to the RSS 2000. If login has failed, failure information will be shown in Area 5.

  • Page 95: Pausing File Upload

    Polycom RSS 2000 User Guide The same bit stream file can be uploaded only once. Pausing File Upload You can click on the "Pause" button when files are being uploaded to temporarily pause the upload process; the "Pause" button will now appear as "Resume."...

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