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GE CareGard Installation Instructions Manual

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*( 6HFXULW\
*(6HFXULW\FRP
Part No:
60-883-95R
CareGard

Installation Instructions

466-1938 Rev H
October 2004

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  • Page 1: Installation Instructions

    466-1938 Rev H *( 6HFXULW\ October 2004 *(6HFXULW\FRP Part No: 60-883-95R CareGard Installation Instructions...
  • Page 2 GE Security hereby grants the purchaser of this product a limited non-exclusive license to practice the methods patented in the identified patents solely with products manufactured, sold or licensed by GE Security. This license grant does not extend to the use of unlicensed third party products with this product.
  • Page 3: Table Of Contents

    Contents About this Manual Special Installation Requirements ETL Listed Basic System ........................... 1 Home Health Care Signaling Equipment (ETL investigated to UL 1637)..........1 Central Station Reporting ........................... 1 System Components Control Panel .............................. 2 Personal Help Button1 ..........................2 Optional Components Setting the System Locating the Panel ............................
  • Page 4 Option 5: Numeric Pager/Voice Event Notification..................10 Option 6: Call Waiting..........................11 Option 7: N/A ............................11 Option 8: Communication Lock ........................11 Option 9: Downloader Code ........................11 Option 10: Phone Mod 1..........................11 Option 11: Phone Mod 2..........................12 Option 12: Pager/Voice Event Notification - Phone Mod 3..............12 Option 13: DTMF Enable ..........................13 Option 14: Auto Phone Test ........................13 Option 15: RF Timeout..........................13...
  • Page 5 Remote Phone ............................27 Central Station Phone Operation .......................28 Handheld / Keychain Touchpad Handheld Touchpad ...........................29 Keychain Touchpad ...........................29 Software Release Notes CareGard Software Version 2.0 ........................ 30 Touchpad Support ..........................30 CareGiver Support ..........................30 Keychain Touchpad ..........................30 Home and Away.............................30...
  • Page 6 CareGard Software Version 1.3 .........................30 Line-in-use Detection ..........................30 Trouble Beeps ............................30 Medication Reminders...........................30 Hang-up Detection..........................30 Alarm Clear............................30 Away Mode Operation.......................... 30 Troubleshooting Appendix Interrogator 200 AVM Wiring Instructions ....................32 Accessing the Panel Circuit Board ......................32 Wiring the Interrogator 200 AVM ......................33...
  • Page 7: About This Manual

    This manual is written for CareGard Software Version 2.0. Because of ongoing product devel- opment, content within this manual may change without notice. GE Security makes every effort Manual to ensure the accuracy of this manual and assumes no responsibility for errors or omissions or their consequences.
  • Page 8: System Components

    System The CareGard system includes the con- trol panel and a personal help button. Components Control Panel The control panel (60-883-95R) pro- Speaker cesses each system function. The panel receives a signal from a panic sensor and sends an emergency report to a cen-...
  • Page 9: Setting The System

    Do not locate the panel in or near areas with excessive moisture. Note The CareGard panel is designed to rest on a flat surface. If your customer prefers to have the panel mounted on a wall, remember to order a wall-mount bracket (444-1685) for the panel.
  • Page 10: Installing A Line Grabber

    Installing a Line Grabber Module Additional phones and equipment that share the same line can interfere with the panel’s capabil- ity to send an emergency call. If your customer has additional phones or equipment on the same line, consider installing a Line Grabber module (60-978) on each phone jack (refer to Figure 3). The Line Grabber module disconnects any device that is in use and allows an emergency call to be sent to the monitoring station.
  • Page 11: Basic Operation

    Basic Operation The system’s main function is to respond to a portable panic button or the panel Call button. Activating a Portable Panic Button ¾ To activate a portable panic button: Š Personal Help Button — Press the help button until the red light flashes. Š...
  • Page 12: Setting The Clock

    Setting the Clock You can set the panel clock after you have entered Program Mode. ¾ To set the clock: 1. Open panel cover and enter Utility Access Code 1. 2. Press Clock Set. 3. Press Hours (+) and (–). Stop when the panel announces the correct hour. 4.
  • Page 13: Utility Access Code 2 (Installer Code)

    Utility Access Code 2 (Installer Code) The default value for Utility Access Code 2 can be set to 654321, 54321, 4321 (factory default), or 321. When initiated, Utility Access Code 2 allows you to program the Master Access Code and most panel options except Options 3, 4, 7-11, 28, 48-51. ¾...
  • Page 14: Programming Options

    3. Press Access Code until the panel announces the access code to be deleted. 4. Press Done. The panel announces the deleted access code. Note If you access Program Mode with Utility Access Code 1, you can delete and program Utility Access Codes 1 and 2, Master Access Code, and Access Codes 1-5.
  • Page 15 Table 1: Numbered Option Settings Selected Function Default Range Setting Ring/Hang/Ring 1-4, Off Call Button Enable 1, 2, Off Not Available 300 Baud On/Off AVM Enable On/Off Trouble Beeps On/Off Audio Listen Mode On/Off RF Jam Detect On/Off Access Code Length Panic Answer On/Off Demo Mode...
  • Page 16: Option 1: Panel Voice

    Option 1: Panel Voice Range = On/Off (Default = On) ¾ When Panel Voice is set to ON and Option 21 is set to 2, the panel To program Panel Voice: announces “Press again for emergency call, or press STATUS to cancel.” 1.
  • Page 17: Option 6: Call Waiting

    Option 6: Call Waiting Range = 26 Digits (Default = Off) ¾ The Call Waiting option allows you to program a code (up to 26 digits) that To program a Call Waiting code: disables call waiting and other phone services prior to dialing the central 1.
  • Page 18: Option 11: Phone Mod 2

    Option 11: Phone Mod 2 Range = 00-10, Off (Default = 00) ¾ The Phone Mod 2 option determines the content and format the panel To program Phone Mod 2: reports through the Secondary Phone Number (Option 4). When deleted, the 1.
  • Page 19: Option 13: Dtmf Enable

    Option 13: DTMF Enable Range = On/Off (Default = On) ¾ The DTMF Enable option determines if the panel dials programmed phone To program DTMF Enable: numbers using DTMF or pulse methods. 1. Press Add or Delete. When the option is set to ON, the panel dials using DTMF; when the option 2.
  • Page 20: Option 19: Fail To Communicate

    Option 19: Fail to Communicate Range = On/Off (Default = On) ¾ If the Fail to Communicate option is set to ON, the panel sounds a trouble To program Fail to Communicate: alarm when a report cannot be sent to the central monitoring station or a 1.
  • Page 21: Option 23: 300 Baud

    Option 23: 300 Baud Range = On/Off (Default = On) ¾ When 300 Baud is set to ON, a 300 bps modem connection is established To program 300 Baud: from the panel to the central monitoring station; when the option is set to 1.
  • Page 22: Option 28: Access Code Length

    Option 28: Access Code Length Range = 3-6 (Default = 4) ¾ The Access Code Length option allows you to set the number for each To program Access Code Length: access code to three, four, five, or six digits. Deleting the option resets each 1.
  • Page 23: Option 32: Supervisory Time

    Option 32: Supervisory Time Range = Any Time (Default = 12:00 ¾ The Supervisory Time option controls the report time of supervisory condi- To program Supervisory Time: tions to the central monitoring station — conditions include: sensor failure; 1. Press Add. system low-battery;...
  • Page 24: Option 38: Alarm Cancel Timeout

    Each time you press 9, the house code Note advances one letter. In order to use an X10 module with the CareGard panel, you must replace the fac- tory-installed transformer with a specialized X10 transformer (60-972). 5. Press Done. Use of the X10 module with this panel has not been investigated by ETL.
  • Page 25: Option 44: N/A

    Option 44: Not Available Option 45: CPC Enable Range =On/Off (Default = On) ¾ When CPC Enable is set to ON, the panel automatically detects a remote To program CPC Enable: phone hang-up and disconnects the phone line. 1. Press Add or Delete. Note 2.
  • Page 26: Activity Check

    Activity Check The Activity Check feature allows you to establish a time period during which the panel monitors for activity but does not generate a No Activity Report. If the panel fails to detect activity and the set time expires, a No Activity Report is generated and sent to the central monitoring station, pager, or voice event notification.
  • Page 27: Home And Away

    • If a medication reminder is not acknowledged within 15 minutes after the announcement, the panel sends a report to any programmed voice event notification or pager. Home and Away If the Medication Reminder option is in use and your customer is away for an extended period of time, it is necessary to set the option to AWAY ¾...
  • Page 28: Installer Added Sensors

    Installer Added You can program up to 24 wireless sensors into panel memory. Simply open the panel cover and place the installer template over the panel menu. See Table 7 for sensor types and options. Sensors Adding a Sensor With Panel Program Buttons ¾...
  • Page 29: Deleting A Sensor

    Deleting a As the installer, you are the only person authorized to delete a learned sensor from panel memory. After programming a sensor, if the customer wants it deleted from panel memory, they must con- Sensor tact their installer. To delete additional sensors, repeat the steps 3-5 as necessary. ¾...
  • Page 30: Sensor Low Battery

    Battery Cover Cover Screw Backup Battery Speaker (–) Screws I N S T R U C T I O N S I N S T R U C T I O N S Add Option Add Option START MENU Option #1: Panel Voice Enable START MENU Option #1:...
  • Page 31: Automatic Phone Test

    Automatic Phone Test When Auto Phone Test (Option 14) is set to ON, the panel verifies communication between the system and central monitoring station. The option can be set from one to 254 days. If the panel fails to contact the central monitoring station, the following events occur: •...
  • Page 32: Central Station Communication

    Central Station Communication ¾ To perform a Central Station Communication Test: 1. Contact the central monitoring station and inform the operator that you are testing the system. Also, inform the homeowner of all system pagers or voice event notification phones. 2.
  • Page 33: Voice Event Notification

    Table 8: Reporting Codes Event SIA Code CID Code Pager Code CareGiver In (Open) 1409 -110-110 CareGiver Out (Closed) 3409 -111-111 Trouble Sensors: Low Battery 1302 -117-117 RF Jam Detected 1355 -117-117 Trouble Sensor Restore: Low Battery Restore 3302 -115-115 RF Jam Restore 3355 -115-115...
  • Page 34: Central Station Phone Operation

    Table 9: Remote Phone Commands On the phone, press... Panel Function Establishes a two-way session. Refer to Table 10 for additional commands. Check status of Medication and Activity Check Reminders. Note If your customer presses 5, the panel enters a two-way audio session and the customer has access to the central station phone commands listed in Table 10.
  • Page 35: Handheld / Keychain Touchpad

    Handheld / Key- This section describes how to program both the handheld touchpad (60-671) and keychain touch- pad (60-659) into panel memory. chainTouchpad Handheld Touchpad The handheld touchpad allows your customer to activate certain panel options, toggle between modes, and contact the central monitoring station in case of a non-medical HOME AWAY emergency.
  • Page 36: Software Release Notes

    Software CareGard Software Version 2.0 Release Notes The following features were changed or added to CareGard Software Version 2.0: Touchpad Support The Touchpad Support feature allows customers to toggle between modes and HOME AWAY contact the central monitoring station in case of a non-medical emergency.
  • Page 37: Troubleshooting

    Troubleshooting Table 11: Troubleshooting Guide Problem Solution The panel does not respond after the Call or panic • Verify phone line is plugged into the panel LINE jack. buttons are activated. • Ensure that you programmed a Primary Phone Number (Option 3). •...
  • Page 38: Appendix

    Appendix Interrogator 200 AVM* Wiring Instructions * Not investigated for use by ETL. Accessing the Panel Circuit Board 1. On the panel’s back, remove the four (4) panel screws as shown in Figure 7. Next, remove the back plate from the chassis and set it to the side. Panel Screws Panel Screws Figure 7.
  • Page 39: Wiring The Interrogator 200 Avm

    4. Plug the AVM Speaker Connector to the circuit board (see Figure 10) where the panel speaker was formerly connected (refer to Figure 8). AVM Speaker Connection Figure 10. Plugging the AVM Speaker Connector to the Circuit Board Wiring the Interrogator 200 AVM To wire the Interrogator 200 AVM, follow the wiring instructions shown below.
  • Page 40 *( 6HFXULW\ ‹!#ÃB@ÃTrpˆ…v‡’Ã6yyÇ…hqr€h…x†Ãh…rÃ…‚ƒr…‡vr†Ã‚sÇurv…r…† !&$ÃSrqÃA‚‘ÃS‚hq 6…qrÃCvyy†ÃHIÃ$$ ! 6yyÃ…vtu‡†Ã…r†r…‰rq Appendix...