Accessing Additional Debug Information For Service Errors; Service Error Code Table - Lexmark W820 Service Manual

Accessing Additional Debug Information for Service Errors

Additional debug information may be available for the specific service error being
displayed. This information may help the Customer Support Center, customer engineer,
and support engine resolve the problem.
To access this information:
1.
2.
9xx Service Errors Codes
The following tables describe the service errors:
9xx Service
Second Line Msg

Service Error Code Table

9xx Second Line
Code Message
900 RIP Software
901 Engine Error
902 Engine Error
903 Engine Error
904 Engine Error
905 Engine Error
906 Engine Error
910 Motor Error
911 Motor Error
912 Motor Error
915 Fan Error
916 Fan Error
917 Fan Error
4025-XXX
Press and hold Go, then press and release Select. The first screen of debug
information is displayed. Write this information down.
Continue pressing Return+Select until each screen of debug data is obtained. Once
the end of the debug data is reached, the original service message is displayed.
Description/Action
Unrecoverable RIP software error. Replace the
(MCU PWB)" on page
The engine has reported an engine failure not recognized by the
RIP code. Replace the
page 4-92.
MCU ASIC to control Printhead ID defective. Go to
902" on page
Malfunction of built-in RAM. Go to
page 2-12.
NVRAM is defective. Go to
Malfunction of NVRAM read/write. Go to
page 2-14.
MCU ASIC circuit to control CRUM is defective. Go to
Code 906" on page
Main motor revolution failure. Go to
page 2-16.
Drum motor revolution failure. Go to
page 2-18.
Printhead motor revolution failure. Go to
page 2-19.
Fuser fan failure. Go to
LVPS fan failure. Go to
ESS fan failure. Go to
4-92.
"Engine Board (MCU PWB)" on
2-11.
"Error Code 903" on
"Error Code 904" on page
2-15.
"Error Code 910" on
"Error Code 911" on
"Error Code 915" on page
"Error Code 916" on page
"Error Code 917" on page
Diagnostic Information
"Engine Board
"Error Code
2-13.
"Error Code 905" on
"Error
"Error Code 912" on
2-20.
2-20.
2-21.
2-3