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Returning
a
Product
RMA Number, "Attention" Sheet, and Invoice
If your product needs to be returned, the technical support
representative will give you a Return Material Authorization
eRMA) number.
o
o
Record the RMA number for your own records.
Write the RMA number on your package
label.
o
Fill out the Return Form on back of the yellow sheet
marked "Attention
l "
A complete form will greatly
reduce the time it takes to return your
package.
o
Attach a copy of your original invoice to the form.
.:.
Warning: If you don't include an invoice, products will
be treated as out of warranty products and will be returned to
you C.O.D. for the amount of the service charge.
A completed form should look something like the one below
.
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104
App. J - Getting Help
Invoi
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