Out-Of-Box Failures - NCR RealPOS 70XRT User Manual

Out-of-Box Failures

During installation if there is an Out of Box failure, the defective component will be replaced.
The defective part number must be identified by trained service personnel. If required, contact
your Equipment Provider, NCR Customer Service or your Service Provider to diagnose the
failure to the component level.
A replacement component can be acquired by contacting the NCR Customer Satisfaction
Hotline between the hours of 8AM and 5PM EST, Monday – Friday:
•
•
or
E-mail:
Please have the following information available:
1. NCR Order Number (Order # on label of box)
2. Product Model Number
3. Unit Serial Number
4. NCR part number of defective/missing/wrong component
5. Number of Units Staged/Installed
6. Organization Code
7. Shipping Address with Contact Name & Phone Number
1-800-528-8658 (USA)
770-623-7400 (Internationally)
CustomerSat.Retail@NCR.com
Chapter 2: Installing the Terminal 2-15