Bad Software Environment Rap - Xerox WORKCENTRE PE 220 Service Manual

12 Bad Software Environment RAP

12A The machine is not working (1)
Description
While Power turned on, the machine is not working in the printing mode.
Check and Cause
1. Ensure that the customer knows how to
install the correct printer driver and to select
the PE220 as the default printer.
2. Run Self-Test Mode: Turn the power on
and select "System Data List" by pressing
Menu-Reports-System Data.
3. Check if the PC and the machine is prop-
erly connected and the print cartridge
installed.
4. Printing is not working in Windows.
5. Check if the printer cable is directly con-
nected to peripheral devices
Workcentre PE 220
1. Refer the customer to the PE220 User
Guide.
2.Check the power of the machine and per-
form the Self-Test,
works, that means no problems in the
machine itself. If the test printing does not
work, that means bad functioning of the
machine (not because of software).
3. Replace the printer cable. If the problems is
not solved even after replacing the cable,
check the amount of remaining toner.
4. Check if the connection between PC and
printer port is correct. Uninstall the driver,
then re-install new drivers. Refer to
Xerox.com. Ask the customer to check the
BIOS of the PC to ensure that there are no
IRQ conflicts and to check that the input/out-
put range is 0378.
5. If the scanner needs to be connected to the
machine, remove the scanner from the PC to
see if the machine is working alone properly.
11/05
Status Indicator RAPs
Solution
GP 4. If the test printing
2-15