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Troubleshooting
Print Server Installation Manual
There may be various reasons that a print job cannot be printed.
Problem
The print device is not
attached.
The printer writer is not
started.
The output queue is held.
The output file is held.
The spool files are not
released.
AS/400 - Printing via a Device Description
Solution
Check the status of the device using the
WRKCFGSTS command, see: 'Attaching the Device
Description'
62.
Start the program using the STRPRTWTR command.
Check the status of the output queue (status HLD).
Release the output queue using the RLSOUTQ
command.
View the contents of the output queue using the
WRKOUTQ command and release the spool file by
entering 6.
View the contents of the output queue using the
WRKOUTQ command <name of the output queue>.
If the status of the first spool file to be printed is HDL
(held), release the file by chosing 6. The status will
change from *RLS to SND (send).
Once the file is printed it will be deleted from the list or
will change to the status SAV (save).
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