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Crestron HD-XSP
Problem Solving
Operations & Installation Guide – DOC. 7446A
7.1 High-Definition Professional Surround Processor
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
HD-XSP Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
Device does not
HD-XSP is not receiving
function.
power.
Sound is not
HD-XSP is muted.
heard.
Volume is turned down.
Amplifier not properly
connected.
60 Hz hum
Source is not
heard on a
selected/properly
selected input
connected.
source.
60 Hz hum heard on a
selected input source.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (www.crestron.com/manuals).
List of Related Reference Documents
DOCUMENT TITLE
Crestron e-Control Reference Guide
Further Inquiries
To locate specific information or resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or
refer to the listing of Crestron worldwide offices on the Crestron Web site
(www.crestron.com/offices) for assistance within a particular geographic region.
To post a question about Crestron products, log onto the Online Help section of the
Crestron Web site (www.crestron.com/onlinehelp). First-time users must establish a
user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the HD-XSP, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Use the provided power pack.
Verify connection.
Turn off mute function.
Raise volume to an audible
level.
Verify output connections.
Verify that source is selected
and properly connected.
Connect the chassis of the
source to the G (Ground) screw
on the HD-XSP.
7.1 High-Definition Surround Processor: HD-XSP • 43
CORRECTIVE ACTION
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