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RGB Computer Interface Card for TPS/Tilt Panel
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
TPS-XVGA-BV Troubleshooting
TROUBLE
RGB window of
touchpanel has no
display.
Display is distorted
in RGB window.
RGB window has
display when PC
turns-on but then no
display.
1 At the maximum input resolution of 1600x1200, the maximum refresh rate is
85Hz. Lower resolutions may use higher refresh rates.
2 The latest revision can be obtained from the Products page (PRODUCT
MANUALS section) or Downloads page (MANUAL Library) of Crestron's
website (www.crestron.com). New users are required to register to obtain access
to the FTP site.
14
RGB Computer Interface Card with Balanced Video for TPS/Tilt Panel: TPS-XVGA-BV
POSSIBLE
CAUSE(S)
Vertical refresh rate
At PC, adjust vertical refresh rate to a
from PC too high.
lower refresh rate.
Improper video
Verify proper connections at touchpanel
connection.
RGB port, TPS-IMC-BV, and PC.
Problem with TPS-
Refer to "Problem Solving" in TPS-IMC-
IMC-BV.
BV Operations Guide (Doc. 5921)
Incorrect
Upgrade touchpanel firmware/software
firmware/software.
versions.
Incorrect VT Pro-e
Make sure that RGB window object
project file loaded.
resides in project, re-compile, and reload.
TPS-XVGA-BV
Check that RGB button on the Setup
improperly installed.
Menu is displayed. If not, card is not
being recognized by the TPS user
interface.
Follow "Installation and Hookup"
procedure in this guide.
Damaged connector
Inspect connector pins. If bent, carefully
pins.
re-straighten. If broken, contact Crestron
customer service.
Touchpanel not
Refer to the "Configuring the Touchpanel"
configured correctly.
section of this guide for reference to the
appropriate touchpanel operations guide.
Energy saving
In the display properties of the PC,
features of monitor
deselect the monitor energy saving
in PC are activated.
features.
If serial mouse control driver is installed,
touch the touchscreen to deactivate the
energy saving features.
Crestron TPS-XVGA-BV
CORRECTIVE ACTION
1
Operations & Installation Guide - DOC. 5920
2
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