Problem Solving; Troubleshooting - Crestron CEN-IDOCV Operation Manual

Interface for Apple

Problem Solving

20 • Interface for Apple
®
® ®
iPod with Video

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
CEN-IDOCV Troubleshooting
TROUBLE
Device does not
function.
PWR LED does not
illuminate.
DEVICE LED does
not illuminate.
SYNC LED does
not illuminate
iPod is not
processing
commands from
the control system.
No audio from
CEN-IDOCV.
No video from
CEN-IDOCV.
(Continued on following page)
®
iPod with Video: CEN-IDOCV
POSSIBLE CAUSE(S)
Device is not receiving
power from a PoE
source.
CEN-IDOCV is not
receiving power.
The iPod is not properly
connected to the
CEN-IDOCV.
CEN-IDOCV is not
syncing with iTunes
The CEN-IDOCV is not
communicating with the
control system.
CEN-IDOCV audio
outputs are incorrectly
connected.
Headphones are
connected to iPod's
headphone jack.
CEN-IDOCV video
outputs are incorrectly
connected.
iPod is incorrectly
configured.
Crestron CEN-IDOCV
CORRECTIVE ACTION
Use a PoE source. Verify
connections.
Verify that PoE is being
supplied.
Verify that an iPod is properly
connected to the
CEN-IDOCV.
Verify that Crestron Sync is
properly configured.
Verify that CEN-IDOCV and
control system's Ethernet
connections are correct.
Verify that CEN-IDOCV's IP
table lists the master control
system with an IP ID matching
the IP ID specified in the
SIMPL Windows program.
Verify that the control system's
IP table lists the
CEN-IDOCV with an IP ID
matching the IP ID specified in
the SIMPL Windows program.
The entry should list the
CEN-IDOCV's IP ID and the
internal gateway IP address
127.0.0.1.
Correctly connect
CEN-IDOCV audio outputs.
Verify that headphones are not
connected to the iPod prior to
connecting the iPod to the
CEN-IDOCV.
Correctly connect
CEN-IDOCV video outputs.
Verify video output settings on
iPod.
Operations Guide – DOC. 6761B