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Crestron CI-KNX
Problem Solving
Operations & Installation Guide – DOC. 0008
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
Crestron CI-KNX Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
Device does not
Device is not
function.
communicating with the
network.
Device is not receiving
power from a Crestron
power source.
Device is not receiving
sufficient power.
Loss of
Improper grounding.
functionality due
to electrostatic
discharge.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (www.crestron.com/manuals). This link will provide a list of
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
2-Series Control Systems Reference Guide
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at +32-15-509920.
You can also log onto the online help section of the Crestron website
(www.crestron.com/onlinehelp) to ask questions about Crestron products. First-time
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the Crestron CI-KNX, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
KNX Control Interface
CORRECTIVE ACTION
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Use the provided Crestron
power source. Verify
connections.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Check that all ground
connections have been made
properly.
KNX Control Interface: Crestron CI-KNX 21
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