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High-Definition Capture Recorder
Problem Solving
30 High-Definition Capture Recorder: CAPTURE-HD/CAPTURE-HD-PRO
Crestron
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
Capture Recorder Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
Device does not
Device is not receiving
function.
power from a Crestron
power source.
Loss of
Improper grounding.
functionality due
to electrostatic
discharge.
Can not record.
Storage location is
incorrect
Not enough space left on
storage device in selected
location.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (www.crestron.com/manuals).
List of Related Reference Documents
DOCUMENT TITLE
Crestron e-Control Reference Guide
Further Inquiries
If you cannot locate specific information or have questions after reviewing this guide,
please take advantage of Crestron's award winning customer service team by calling
Crestron at 1-888-CRESTRON [1-888-273-7876]. For assistance in your region,
please refer to the Crestron Web site (www.crestron.com/offices) for a listing of
Crestron worldwide offices.
You can also log onto the online help section of the Crestron Web site
(www.crestron.com/onlinehelp) to ask questions about Crestron products. First-time
users must establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of the
Capture recorder, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to the
release of a complete technical documentation revision.
Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an "Addendum" in the Download column.
CAPTURE-HD/CAPTURE-HD-PRO
CORRECTIVE ACTION
Use the provided Crestron
power source. Verify
connections.
Check that all ground
connections have been made
properly.
Select appropriate storage
location
Make sure storage device
has at least 4 GB of free
space.
Operations Guide – DOC. 7233C
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