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Crestron PSPHD
Problem Solving
Use the Right Wire
Calculate Power
Operations Guide – DOC. 6837B
PROCISE™ Surround Sound Processor
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
PSPHD Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
PSPHD does not
PSPHD is not receiving
function.
power.
Sound is not
PSPHD is muted.
heard.
Volume is turned down.
Amplifier not properly
connected.
Source is not
selected/properly
connected.
No audio or video
Problem with HDMI
output to HDMI
signal.
device.
Check Network Wiring
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(www.crestron.com/calculators).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-
chained on the run, the Cresnet power usage of each network unit to be daisy-
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is home-run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation's left side.
PROCISE™ Surround Sound Processor: PSPHD • 61
CORRECTIVE ACTION
Use the provided power cord.
Verify connection.
Turn off mute function.
Raise volume to an audible
level.
Verify output connections.
Verify that source is selected
and properly connected.
View the status of the input
signal as shown on page 59.
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