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Crestron TPS-IMC
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further assistance
is required, please contact a Crestron technical support representative.
TPS-IMC Troubleshooting
TROUBLE
Touchpanel does
not function.
Touchpanel is not
responding and
screen displays
"Network Poll Error"
message.
No power to the
touchpanel.
Further Inquiries
If after reviewing this Operations Guide for the TPS-IMC, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning technical
support team by calling:
For local support from exclusive Crestron factory-trained personnel call:
Operations Guide - DOC. 5856
POSSIBLE
CAUSE(S)
Touchpanel is not
Use Performance Viewport (via SIMPL
communicating to
Windows or VT Pro-e) to poll the network.
the network.
Verify network connection to the touchpanel.
Touchpanel is not
Confirm that power is supplied to the network.
receiving network
power.
Incorrect network
Touch screen to remove message and verify
wiring.
correct wiring to all connectors.
The 8-position
Replace 8-position audio cable with 10-
RJ45 audio cable
position net/video cable.
is mistakenly
connected to the
NET/VIDEO port.
In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
In Europe, call Crestron International at +32-15-50-99-50.
In Asia, call Crestron Asia at +852-2341-2016.
In Latin America, call Crestron Latin America at +525-574-15-90.
In Australia, call Soundcorp at +613-9488-1555.
In New Zealand, call Amber Technologies at +649-410-8382.
CORRECTIVE ACTION
Interface Module: TPS-IMC
Interface Module
7
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