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Crestron TPS-XVGA
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
TPS-XVGA Troubleshooting
TROUBLE
RGB window of
touchpanel has no
display.
Display is distorted
in RGB window.
RGB window has
display when
computer turns-on
but then no display.
Touchpanel not
receiving computer
audio.
* The latest revision can be obtained from the Products page (PRODUCT
MANUALS section) or Downloads page (MANUAL Library) of Crestron's
website (www.crestron.com). New users are required to register to obtain access
to the FTP site.
Operations & Installation Guide - DOC. 5944
RGB Computer Interface Card for TPS/Tilt Panel
POSSIBLE
CAUSE(S)
Vertical refresh rate
At PC, adjust vertical refresh rate to
from computer too
within the maximum input rate.
high.
Improper video
Verify proper connections at touchpanel
connection.
RGB port and computer.
Incorrect
Upgrade firmware/software versions.
firmware/software.
Incorrect VT Pro-e
Make sure that RGB window object
project file loaded.
resides in project, re-compile, and reload.
TPS-XVGA
Check that RGB button on the Setup
improperly installed.
Menu is displayed. If not, card is not
being recognized by the touchpanel.
Verify that the "Installation and Hookup"
procedure in this guide has been
performed correctly.
Damaged connector
Inspect connector pins. If bent, carefully
pins.
re-straighten. If broken, contact Crestron
customer service.
Touchpanel not
Refer to the "Configuring the Touchpanel"
configured correctly.
section of this guide for reference to the
appropriate touchpanel operations guide.
Energy saving
In the display properties of the computer,
features of monitor
deselect the monitor energy saving
in computer are
features.
activated.
If serial mouse control driver is installed,
touch the touchscreen to deactivate the
energy saving features.
Problem with
Refer to "Problem Solving" in TPS-IMC or
TPS-IMC or optional
TPS-IMW Operations Guide (Doc. 5856
TPS-IMW.
or 5857, respectively) *
RGB Computer Interface Card for TPS/Tilt Panel: TPS-XVGA
CORRECTIVE ACTION
13
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