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Crestron TPS-XVGAL RGB Computer Interface Card for TPS/Lectern Panel
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
TPS-XVGAL Troubleshooting
TROUBLE
RGB window of has
no display.
Video colors in RGB
window incorrect or
display "rolling".
Display is distorted
in RGB window.
RGB window has
display when PC
turns-on but then no
display.
* At the maximum input resolution of 1600x1200, the maximum refresh rate is
85Hz. Lower resolutions may use higher refresh rates.
Operations & Installation Guide - DOC. 5945
POSSIBLE
CAUSE(S)
Vertical refresh rate
At PC, adjust vertical refresh rate to a
from PC too high.
lower rate. *
Incorrect TPS user
Update firmware/software versions.
interface
firmware/software.
Incorrect VT Pro-e
Make sure that RGB window object
project file loaded.
resides in project, re-compile, and reload.
TPS-XVGAL
Check that RGB button on the Setup
improperly installed.
Menu is displayed. If not, card is not being
recognized by the TPS user interface.
Follow "Installation and Hookup"
procedure in this guide.
Damaged connector
Inspect connector pins. If bent, carefully
pins.
re-straighten. If broken, contact Crestron
customer service.
Improper computer
Verify proper video color or sync
video connection(s).
connections at RGB INPUT ports.
TPS user interface
Refer to the "Configuring the TPS User
not configured
Interface" section of this guide for
correctly.
reference to the appropriate operations
guide.
Energy saving
If serial mouse control driver is installed,
features of monitor
touch the touchscreen to deactivate the
in PC are activated.
energy saving features.
In the display properties of the PC,
deselect the monitor energy saving
features.
RGB Computer Interface Card for TPS/Lectern Panel: TPS-XVGAL • 11
CORRECTIVE ACTION
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