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Wall-Mounted Interface Module
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
TPS-IMW Troubleshooting
TROUBLE
Touchpanel
does not
function.
No power to
the
touchpanel.
Video
window on
touchpanel
has no
display.
(continued on next page)
12 • Wall-Mounted Interface Module: TPS-IMW
POSSIBLE
CAUSE(S)
Touchpanel is not
receiving power.
Touchpanel is not
communicating to
the network.
The 8-pin RJ-45
audio cable is
mistakenly
connected to the
NET/VIDEO port.
Improper video
connection.
Incorrect video cable
used.
TPS-VID-1/2
improperly installed.
Crestron TPS-IMW
CORRECTIVE ACTION
Confirm that power is
supplied via the Cresnet
connector.
Use Viewport (via SIMPL
Windows or VT Pro-e) to poll
the network. Verify network
connection to the touchpanel.
Replace the 8-pin audio
cable with the 10-pin
net/video cable.
Verify proper connections on
the touchpanel and
TPS-IMW.
Verify that the 10-pin
net/video cable assembly is
used to connect the
NET/VIDEO port of the
touchpanel to the TPS-IMW.
Follow installation procedures
for TPS-VID-1/2.
Operations Guide – DOC. 5857A
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